CityBird Tenders Greektown Chicago — Restaurant in West Chicago Township

To start, I think this establishment was a hit when it arrived to Chicago. Food was fresh, hot and service was always good. Boxcar Betty was a fave chain that didn’t survive in wicker park, but me & my homie instantly felt like this became our suitable replacement at first bite and it has been to date.

Unfortunately, my recent experience as of 9/13/25 @ 7pm matched the most recent comments of discontent. My fries were greasy and not all crispy and more fresh tasting as I previously recalled. They weren’t hot as I’d usually experienced. Even my sandwich was lukewarm (not hot) and fresh tasting as it used to be. Especially considering I ate in establishment. I don’t recall the tenders ever being of generous proportions, but mine were definitely smaller than i recall. I’m fine with smaller portions as long as the amount given make up for this and hopefully the chickens are ethically raised. Ownership must understand that we have many options in our big foodie city — filled with excellent alternatives. Hopefully they make it right, because it’d be unfortunate to see you all end like good ol’ Betty. The bevs are still tasty, tho. Just do the sensible thing of listening to the people circulating money into your biz if it matters to you as much as it does to those taking time to leave reviews, which is better than leaving you without a care as you may become another good thing that used to be…

Thankfully, my service experience still remains...

Disappointing First Visit to CityBird! I was looking forward to trying CityBird for the first time today and decided to order the chicken tenders. The customer in front of me ordered the same thing and, upon receiving her food, commented that the tenders were quite small. When I got mine, I noticed the same issue—they were barely larger than chicken nuggets, which was surprising given the description and price.

When I politely mentioned this observation to the staff, the response was disappointing. Instead of addressing the concern professionally, they seemed visibly upset and began speaking to each other in their native language while continuously staring at me. It made for a very uncomfortable and unsettling experience.

As a Black woman, I left the restaurant feeling disheartened. What made this encounter even more troubling was that the employees involved were also people of color. I had hoped for a welcoming and respectful environment, but instead, I felt dismissed and alienated for raising a reasonable concern.

I truly hope the management at CityBird takes this feedback seriously. Good food should be matched with good service, and all customers deserve to be treated with dignity...

f you’re looking for the best chicken sandwich in town, look no further than City Bird Chicken Sandwiches! From the moment you walk in, you’re greeted by an incredibly friendly and welcoming staff who make you feel right at home. The service is top-notch!!!!! Now, let’s talk about the food—phenomenal! Their chicken sandwiches are crispy, juicy, and packed with flavor. Whether you go for a classic or something spicy, every bite is a perfect balance of crunch and tenderness. The toppings are fresh, the buns are soft, and the sauces add just the right kick. Plus, their sides? Unreal. The fries are golden and crispy, and their house-made sauces take everything to the next level.

City Bird isn’t just a meal—it’s an experience. Whether you’re grabbing a quick bite or sitting down with friends, this spot delivers on every level. If you haven’t been yet, you’re seriously missing out! Special shoutout to POOJA and V!!! They are always serving with a smile!

BEST CHICKEN SANDWHCIHES EVER!!!

Ps they are UNBELIEVABLY generous with there fries!!! I can’t wait to...