Delilah Los Angeles — Restaurant in West Hollywood

Avoid this place, there are far better restaurants in Los Angeles that actually care about their customers' experience. My experience with the management here has been nothing short of disorganized and unprofessional.

My friend and I paid in advance for our new years eve reservation. For the 4 course meal, tax, and tip, we each paid a little over $400 each. Our total was $883.80, to be exact. A couple days before our reservation, my friend got a call from the hostess, who informed her that they had unfortunately overbooked for the night and wanted to comp our meal 50% in exchange for moving us to the bar. No problem. I worked in food service for several years, I understand how things like this can happen. As you can probably imagine, the restaurant was packed on NYE. While the service from the bartender was good, and the food was acceptable for fine dining, we were constantly bumped into, elbowed, and needed to keep people from trying to take our seats at the bar. At one point, my friend and I went to the bathroom before dessert, and a front of house supervisor asked us if we were done eating and if they could give our seats to other guests. Some of this I realize is simply protocol and because it was a busy night, but it certainly did not make either of us feel valued as customers. Finally, we got the bill. The bill did not reflect the 50% comp that we had been promised in exchange for the inconvenience of our sub-par seating arrangements. I took the bill to the host and explained the situation. The bill was adjusted accordingly, and my friend was told that she would be refunded the comped amount in 2-3 business days. The bartender was apologetic for not including the 50% discount in the initial bill. No problem, the host should have made a note to the bar when she seated us so it wasn't entirely his fault if he hadn't been informed. Well, it has now been 2 weeks, and my friend still has not been refunded the agreed upon amount that we were promised. She tried speaking to the director of hospitality, and he sent her a picture of our bill with the discount applied. All the reservations were prepaid for the evening so I don't know how he would have made that oversight and been so dismissive of my friend's inquiry. After a week of trying to resolve the issue, my friend asked me to take over. I have called the restaurant 3 times (no one picked up the phone so i left a message 2 nights in a row), sent an email to the Los Angeles location, texted the number on their website, and have not received any response at all over the last 2 days. Short of going full Karen and showing up in person to demand I speak to the manager, I'm not sure how else to get in touch with someone to resolve the matter. What could have easily been written off as an honest mistake now seems to be a feature, not a flaw of this place. This is not an institution of hospitality, it is a money hungry, overrated, restaurant in a popular neighborhood. Nothing more. There are so many restaurants in the area where I have received superb customer service. This one might literally be the worst experience so far. Needless to say, this used to be my friend's favorite restaurant. It no longer is. My first impression of them has been extremely negative. I would never recommend this place to anyone I cared about, unless I was trying to scam them out of their hard...

Grab some popcorn 🍿... Save your money or take it to Ysabel. We were 4 mins late and the power trip was unbelievable. I get it, it’s LA, but wow! For starters they said let us go see if your table is still available and then wanted us to believe our table for 9 people was already given away within 4 minutes lol. When speaking to the doorman we asked if we can just get drinks as we are celebrating a graduation. He said go get a drink at Employees Only or somewhere else down the other way and then come back and see me. He mentioned we could sit at the bar but it’s a 30-40min wait.

10 minutes later our friend arrived who the doorman knew, he opened the rope for her as soon as he saw her in the distance and hugged her and when she said "I’m with them" his entire face changed because he turned us away and now most likely felt stupid. Thinking we were “no ones”. He proceeded to tell our friend that oh we can get you at the bar right away, but the jacket has to come off. Referring to a person with us wearing a Christian Dior puffer jacket, it was 63 degrees, cold for LA. The jacket wasn’t a problem when he offered us the bar with a wait time, but became a problem after he felt like an idiot for turning us down and being caught lying to us about a bar wait time. When confronted, he said it’s cocktail night so it doesn’t go with dress code. This was not communicated to us at all with the reservation that was made a month in advance. To top it off, the doorman was wearing a painters jumpsuit lol. I thought it was cocktail night? He just wanted us to do something to conform to his made up rule to feel good about himself.

Alaska was on a major power trip and I will never spend a penny at Delilah LA ever again. This wasn’t our first rodeo, Alaska and miss thing at the front door who was on a personal FaceTime call on the job talking about “I wanna go out Tuesday”. How unprofessional. If you’re pressed on going to Delilah, save your coins for the one in Vegas it’s waaaay nicer, the employees don’t have power trips and the vibe is just better. They actually value customer service and experience. They don’t turn you away from the bar even when it’s crowded. We even told him that we attempted to call, but they have no phone and he threw his hands in the air. Which actually is insane that you can’t call even when you have a reservation. Life happens, your customers need to get a hold of you.

Delilah & the h.wood group, Alaska is costing you guys money. We went to Ysabel and got seated right away with options of where we wanted to sit. They said A LOT of people go there after Delilah acts exactly how our encounter was. When we described and named the doorman the very polite and welcoming employees of Ysabel said majority of the complaints are about the same guy, Alaska.

Before anyone thinks that Ysabel isn’t popular or it’s not a vibe, if we could get a table right away. Delilah had tons of people leaving in groups with no one standing outside waiting to go in lol. I’ve been there before without a reservation and it wasn’t packed inside at all. It’s...

This place is completely over-rated (I'm in branding and event marketing, so my review is from both a client and business perspective) and their reservations coordinator lacks any knowledge of customer service. The booking is only online and you get one or two email responses a day. For a bill of over $2,200 - I got terrible service from the coordinator (whose name changed so I'm guessing there were 2-3 people answering my queries).

1. I had a party of 10 which meant I had to choose a Prix Fixe menu served family style (the food is over priced and average compared to most restaurants in LA).
2. They squeezed us into a booth that really seated 7-8 people, there was not enough room for the drinks and food on this booth table, which made it difficult to share and eat comfortably.
3. The entertainment was a joke (there's also no true burlesque show, dancing, etc as advertised on their site), random singer in full coat and showgirls who just stood around waving a feather fan.
4. I wanted to add bottle service (on top of dinner) because they only allow you to sit at the table for 2 hours; the coordinator did not offer bottle service at first (even though I requested in writing), then when I offered to pay for additional cocktails after dinner, she then offered bottle service at $1500. However, after asking if I need to submit my guest list for bottle service, she would not allow me to have a guest list for entry at my table (even though it would remain the same amount of people I booked for dinner as a few were leaving and I wanted to be able to have new people enter and join me for bottle service). The coordinator finally called me at my request, and said that the bottle service would only be for those who had dinner first. I cancelled the bottle service after the coordinator did not see the poor logic in this attitude (I can pay $1500 for bottle service but my guests would not be allowed in as it was at the doorman's discretion!).
5. I was charged an additional 10% Service fee (was happy to pay for the mediocre food, as well as 20% gratuity, and tax - and tipped our waiter an additional $100) but this "Service Fee" was never mentioned.
6. I do want to mention that our server (Eduarado) was a gem, he was apologetic after he learned about the whole bottle service (which he also offered after dinner, only to find out I cancelled it because Tiara or Ciara, the coordinator was terrible during the booking process).

Do not waste your time or money at this highly pretentious, over-priced venue posing as a classy supper club. The entertainment was embarrassing. The experience was terrible. There are way better entertainment venues by The Houston Brothers, La Boheme, at the Roosevelt and Downtown that treat customers well, offer a great dining experience, and better entertainment (but I've read the other reviews, and it's pretty apparent this place needs some serious...