Charleys Cheesesteaks and Wings — Restaurant in West Manchester Township

To Whom It May Concern,

I am writing to formally express my dissatisfaction with a recent experience at Charley’s Cheesesteaks & Wings located inside Walmart. My visit on [insert date] was extremely disappointing due to poor service and a lack of professionalism from your kitchen staff, and I feel compelled to bring this to your attention.

I initially went to the location based on information from my son, which turned out to be incorrect. However, since I was already there, I decided to make the best of the situation and ordered two cheesesteak subs. The cashier was courteous, but unfortunately, the issues began with the preparation of my order.

Despite clearly communicating my preferences—including a request for extra onions (specifically double extra), and a substitution of Cooper Sharp cheese (which was not available) with both American and provolone cheeses—my instructions were not followed. The cashier failed to relay my specifications to the cooks, and the sandwiches I received were both visually unappealing and lacked flavor entirely. They looked nothing like the promotional images and tasted bland.

Moreover, I was shocked by the unprofessional and disrespectful behavior from the cooks. I could see the preparation area clearly, and despite my request for extra onions, I observed only a few pieces being added. When I politely asked the cashier whether the sandwich was mine and pointed out the lack of onions, I was told it was. I then addressed the cook directly to ask for more onions. Instead of responding professionally, he laughed at my request. I asked what was funny, yet he and his colleague continued laughing while the cashier remained silent.

I had to raise my voice to be taken seriously, at which point the cashier said something (presumably in Arabic), and the cook finally added a few more onion pieces—but still nowhere near what I had paid for and requested.

While I remained composed and did not escalate the situation further, this experience was highly unacceptable. I left the establishment feeling disrespected and dismissed as a paying customer.

I do not intend to return to this location. I urge management to take this feedback seriously and retrain your staff—particularly the cooks—on the importance of customer service, proper food preparation, and fulfilling orders accurately as printed on receipts. No customer should be treated with such disregard.

Thank you for your time and attention to this matter. I hope this issue is addressed promptly and...

I've been trying to give this place an opportunity for about a year but every single time I get the same thing. Incorrect orders, overpricing, the cashier is not aware of the deals or the deals that you get in the app, the fries are never cooked the same and they mix batches of overcooked with barely cooked fries, the tables most of the time are always dirty and the food tastes different every time you come in even if you order the same thing every time. If you have an order of more than 2 sandwich/meals, it's a back and forth of about 3 minutes each time.

It's imperative that they have someone on the front that speaks English fluently, and consider yourself lucky if you get that. Most of the employees are rude or they just brush off your complaint. I used to love the chicken teriyaki sandwich with cheese bacon fries, but the last 2 times I've been here it tastes really weird and nothing like it used to.

This time after I went through all the struggle ordering and going back to ask what I needed to correct the order, I found my sandwich barely having chicken (half up only and the chicken looked weird with a lot of onions covering to the end of the bread, see photo). I really wanted to give this place an opportunity because of that sandwich but I'm...

If I could leave zero stars I would. I rarely leave reviews and as someone who works in fast food I understand but the balding guy with grey hair and glasses who’s always on register in here needs to work on his customer service and how he treats his customers idc if it’s inside a Walmart or not. He rushed me to come up in the line and order while I was on the side looking at the menu. I attempted to order 2 small chicken cheesesteaks and almost got charged $20 for it. I stated very nicely that the pricing didn’t look right as it’s 6 and some change for each sandwich. He erased the whole order I repeated more than twice and got mad I asked for my receipt. He decided to get smart and say yeah when it comes out and rolled his eyes and said something slick out of his mouth and asked my bf how he puts up with me and I snapped and it lead to an argument All over a RECEIPT . If i’m spending money with you don’t try to clown in my face . UNPROFESSIONAL trolling or not watch how you...