LOFT — Local services in West Manchester Township

This place was ok at first, but the more I shop there, the more I hate it. The staff act like you are bothering them if you have questions, they roll their eyes off you don't buy what you try on, I ask if they are having any sales coming up and they always tell me they have no idea when a sale will be. They hide clothes that customers want to buy for themselves in a closet near the register. And the manager is the worst of all. She was so rude to me. When I asked for a manager, I was SHOCKED when she told me she was. There is only one lady there that is great, she's older and has an accent. She would be a great manager. I MUST agree with the other reviewers that mentioned how snotty and "better- than" the staff portray to the guests. I've heard them talk about me as I was shopping this past time, and I have heard them talking bad about other customers as well. If you looare in regular clothes, they think you can't afford to buy things here. Severe misjudgement. Only that one lady treats customers equally and makes you feel welcome. I suggest shopping at other locations or even finding a student...

What this store has in style it lacks in substance. My fiancée left there the other day visibly disturbed by how snooty and apathetic the associates were to her. When she approached the counter to ask a question about the closing times, the two women there took quite a bit of time to look her up and down, as if judging her appearance, and then responded plainly without offering any more assistance and going back to talking among themselves about closing soon. While my fiancée wasn't dressed to the nines that day going home from work, they treated her like she didn't have the money to buy anything there (A wildly incorrect assumption). The energy was on the border between apathetic and hostile.

From LOFT's website: "We provide all women with fashion and inspiration for living confidently every day"

If this is the standard they hold their associates to, they better get more inspirational. Right now they inspire as much confidence as those indie bands that sell their albums on cassettes in...

Traveling on business and needed another shirt. Asked if they had a size small (no size small on the floor), if they maybe had one in the back inventory. The response was a pretty snooty one and didn't even address my question. I just said thank you and walked out. I could hear them trashing me as I...