Subway — Restaurant in West Virginia

My children and I stood at the counter for fifteen minutes while the two employees made food and never acknowledged our presence. As one began prepping something by placing four flatbreads on the counter, I leaned in and asked if he was working on a catering order. He didn’t speak to me but looked in the neighboring room and asked a third person to help us. He struggled, perhaps he was new, but after another ten minutes our order was finally complete. I commented that it was taking a long time and after paying and walking away, one young man made a comment that they were busy and we should have been ok with that. I walked back inside and let them know they should have treated their customers better. The same man then followed my children and I outside into the parking lot yelling about his door dash order, dropped the F bomb, and asked if I wanted to speak to the manager. The employees of this Subway need better training in customer service...

this used to be my favorite location in beckley, unfortunately it’s experienced a hard fall in grace the past few years. i typically order online, and not only is my order always missing something or just entirely wrong, it’s never ready on time either. twice ive walked in well past the “your sandwich is ready!” timer, and they haven’t even started on it. the ingredients are fresh at least, but i suppose it doesn’t matter when they don’t bother to put the ones id like on my sandwich. maybe my problem is ordering online, i suppose i expect too much in the employees doing their jobs correctly without holding their hand through...

Is it Subway or the BP which own this location. No matter who it is the place is beyond disgusting. We ordered a couple subs to eat in. We went over to the area which has seating and we’re totally appalled at how disgustingly dirty the entire area was. The floor and tables were covered in filth and the trash can was overflowing. The bathrooms were beyond disgusting.

I highly recommend AVOIDING this location at all cost of you plan to...