Subway — Restaurant in West Virginia

We had a very disappointing experience at this location. Subway corporate should seriously consider the feedback provided here. While traveling, we decided to stop for dinner and placed an order for two footlongs at 9:29 pm—well before the 10 pm closing time—using the Subway app. We arrived at 9:31 pm, intending to thank the staff and even tip them in cash for their service.

Unfortunately, what we encountered was surprising and upsetting. The staff displayed a disrespectful attitude; one employee even told another, “If you don’t want to prepare it, just say so and send them back.” There were repeated smirks, head shakes, and an overall lack of courtesy throughout the interaction.

We were told that the oven had just been turned off and that they couldn’t toast our bread, which we accepted without complaint. However, the negative attitude continued, with more head shakes for each topping we requested. When we asked to have our sandwiches packed as two halves, we overheard murmurs and comments about us.

I’m not sure whether the behavior was racially motivated or simply disrespectful, but it was certainly unprofessional and made us feel unwelcome. (For context, we are not white.) My only point is: if you can’t prepare an order properly, please do not accept it in the first place.

This experience left us extremely dissatisfied, and I hope Subway corporate takes these...

Stop in for dinner. First I stood at the counter for several minutes ringing the bell before an employee came out of the back cussing, then made and bagged my food. I got home to find over half my food missing. I returned to the store and the employee had an attitude because SHE forgot my food and had to remake it.. she through the meat and toppings on it with the same attitude…. I ask her what her name is she replied with it’s KELLY it’s KELLY I told her I needed it for corporate which she replied I don’t care!…. Bottom line if you don’t like your job there is Now Hiring signs posted everywhere.. well Kelly I hope you enjoy your night and may GOD BLESS YOU AND YOUR ATTITUDE TOWARD YOUR CUSTOMERS!! Shame on you… we work for our money and we pay good money for the food we buy.. you should never have an attitude when the mistake made was...

This is the worst Subway in the area. Number one no one stays. Whoever owns it must be horrible to work for because there always seems to be someone new. New and poorly trained! Then they never have what is advertised. A few weeks ago they didn't have the brisket. (The kid working at that time told us it was too expensive.) Now they don't have the cheesy garlic. Again, someone new so no explanation as to why they didn't have it. I think this was my last trip to that particular Subway. Just not worth it. There are...