Jimmy John's — Restaurant in Wheaton

We used to like this location until today...while we were eating our sandwiches, one of the employees started cleaning the floor, sweeping away the dirt on the runner, (dirt flying around the room) and moving around the chairs and tables creating all kinds of noises. This was around 12:50 pm which is considered lunch time to many of us. I asked the employee why he was cleaning when customers are still eating during lunch hour. He gave me a nonsense answer..."we are supposed to clean before and after lunch". And I said, why don't you clean at 10:00 before customers show up, and furthermore it is not even after lunch hour. This place has no respect for customers eating. They do not care about their customers. DO NOT GO TO THIS LOCATION...THEY HAVE NO MANNERS AND ETHICS!!! WE WILL NEVER GO BACK TO THIS LOCATION AND WILL DISCOURAGE MY FAMILY AND FRIENDS TO COME HERE. NOTE TO OWNER OF THIS LOCATION: GIVE PROPER TRAINING ON BUSINESS ETHICS TO...

Ordered delivery and was only 0.4 miles away and it took 1 hour and 5 minutes to get to me. I called after 30 mins because I was on my lunch break and getting worried and the guy said it would be arriving soon. No apology and I could tell the man did not care because of his tone and words. Then after waiting 40 minutes I get a text that Uber is now delivering my sandwich. Basically my lunch break passed and my sandwich finally came via uber after an entire 65 minutes passed. What a joke!! Freaky fast?? Freaky slow and Terrible!!! Worst location I've ever been to. Hoping Customer service can reimburse me for the delivery...

The manager at this store is awful, I ordered a sandwich the other day and it was awful, barely any tuna on it and the veggies tasted off , I called back to get a refund and she said because I ate some of it I couldn’t get a refund. Not even an apology from her she said it’s not my problem, she said it’s because they’re short staffed. Last time I checked is that the customer is always right, And you don’t tell a customer that it’s not their problem. I will not be returning to this Jimmy John’s or any other Jimmy John’s for that matter. Very disappointed. I wish I can give this review a zero...