Crumbl — Restaurant in Wheeling

I’m really disappointed in the customer service I received at Crumbl. I have a severe strawberry allergy (anaphylaxis level) and asked if the strawberry cookie (which was for my boyfriend) could be placed in a separate box from the others. The employee told me they wouldn’t do it unless I paid for an extra box.

I wasn’t asking for anything unreasonable just a basic accommodation for a serious medical condition. Considering how expensive the cookies already are, it’s incredibly frustrating that Crumbl wouldn’t take this simple step to help me avoid a potentially dangerous reaction.

It honestly felt like they valued a cardboard box more than a customer’s safety. If you’re going to sell allergen heavy items, the bare minimum should be helping people stay safe without nickel and diming...

This one was difficult for me. I am a hater of trendy over exposed places and let's face it, that is what this is. An overpriced cookie shop with cute pink boxes. You order on a kiosk or online which avoids human contact (what we all seem to love these days). Basically, everything about this place goes against my grain. However, I took the plunge and tried a cookie. It was delicious. It was huge. It was warm. It was dripping with chocolate ganache. It was everything. One cookie easily feeds two people which makes the price bearable. Could you make these at home for much less? Hell yes! Will you? Hell no!

I still encourage people to support their local bakeries and to actually talk to people. However, a cookie from Crumbl is worth the price and submission...

We stopped in late last night after a soccer game and the staff was amazing. We were 2 and a half hours from home ( where we do not have a crumbl cookie) and that is all my daughter talked about the whole way to wheeling how she couldn't wait to try the cookies. We arrived minutes before closing and the staff welcomed us and was more than helpful. A great group of young employees you have! I work in the food industry and know it's a Hassel when people come in last minute but this group was amazing! Thank you for a...