Dunkin' — Restaurant in White Lake Charter Township

The last two times I have been to this Dunkin I have been very frustrated with their service. I ordered online because I was running late and wanted to be able to just pick up my food. I pulled up in the drive thru and they hadn’t even started making my order. I asked how long and they told me “just a minute”. 10 minutes later I got my food and almost left the line a few times since that made me late to work. The next time I came I asked for a decaf iced coffee, we were the only ones in line and waited 15 minutes at the window. They opened the window and handed me the coffee and said they ran out of decaf. We asked for a refund since I cannot drink caffeine. The fact that we ordered and sat for that long for them and they never told us they ran our, such a waste of time. A bunch of young kids who are taking their sweet time and have no respect for peoples time. Will not be giving my business to...

I am very upset with my experience. I went through the drive-thru. It took about 10 minutes for them to even realize I was there. There was only one car in front of me so they were not busy. I got 6 donuts in total, a Carmel frappe and a breakfast sandwich. I live maybe 5 minutes away from this location. I go directly home and take a sip of my coffee and it is incredibly old or burnt. I can't even drink it. Then I go to pass out the donuts and all the frostings we're put together stacked in the bag so half of my donuts didn't have frosting and some of them had double frosting. I call up there immediately and the person I talked to said there's nothing they could do because I didn't have a receipt. I was literally there 5 minutes ago and wasn't handed a receipt. Terrible customer service. The employees there clearly don't care about their customers. I will never...

I used to go to this Dunkin Donuts all the time and they did ok. They dropped my favorite sandwich so I stopped going here. I tried going here 4 times over the last month or so because they had a new sandwich I liked. 2 of 4 trips they did not have what I needed. The first time was with my kids and they were out of choc frosted donuts, Boston Creams and choc frosted with sprinkles. Dunkin donuts not serving donuts and making kids cry? Seriously poor service. I used to visit this location each week or more to get donuts as a fun surprise after school etc. I've been going to walmart or meijer. No kids upset that way. Then I go today and they tell me they took the waffle sandwich off the menu. I went to another Dunkin Donuts and got a waffle sandwich 🤔🤔 Please improve your service. I like your coffee alot but I can't do no donuts at...