It was the worst experience ever. The waitress was horrible. She gave us menus but not silverware, which we realized once we returned from the salad bar. I went and asked her for the silverware and with a look of annoyance she says yes I will bring you silverware. We ordered our drinks, another waitress brought them. We ordered our food, with a burger to be done medium, it came rare. We ordered two steaks, they came medium. When she brought the soup, my son asked for another tea. Looking annoyed she said sure I will bring you another tea. She brought our meals, while we were still eating our soup and salad, yet never asked if there was some dishes she could take away for us. I damn near had my meal in my lap, the table was so full. I asked for steak sauce, again with the look of annoyance she says ok. She walks past sauce on another table that is empty three times. She talks to the people behind us she sits at the bar. It was about 10 min before she brought the steak sauce. By then we decided to leave. I asked for the bill, went to the bathroom, came back and she still hadn't brought the bill. I went to the cashier and explained the situation to him. My daughters boyfriend who ordered the burger only took a bight out the burger and told the cashier it was disgusting. That he will pay for all of his families food but not the burger. They took the burger off the bill. My bill came to over $40 and he expected me to pay the full amount, even after I had explained to him about the food and the waitress. God forbid we would have asked her to take the food back. The cashier offers me 10% off which I think is unfair for steak that we didnt eat. The steak was under cooked and cold by the time I recieved the steak sauce. The cashier asked if I wanna take the steak home stating there is nothing else we can do. I asked if he had ever ate reheated steak. I said no and Im not paying for two steaks we didnt eat. The waitress over hears us and starts arguing with me about the steak sauce and saying that we ate the steak. I told the cashier to look at the food on the table. I then said I would except him taking one steak off. He hesitated, but another waitress told him to just take it off. He did take off one steak, we paid. As were were leaving the waitress brought my plate over to show the cashier, stating I ate it. She must have scrapped some off the plate as there was only 5 pieces left and I only had cut the fat off cut the steak up and had 2 bites. We had came here before and never had a problem. I will never go back to that diner again. Where is the customer service? I've worked in a restraunt and as a manager and I know that this service and customer service was unsatisfactory.