Let me start and say the ordering through the app was easy. However when I arrived I noticed cones in some parking places so a parked just across from them then I read on the app that I needed to park in a "To Go" parking space even though there was a attendant walking around with a tablet. So I waited but the attendant watched me park and I thought he may check on my but no. So then I moved the car to an official parking space and they only had 3 other cars waiting. This attendant asked for my name on the order and then he mentioned he will check on it. He really has some poor customer service skills. He walked back to the restaurant like a turtle could beat him. So my order was supposed to be ready at 7:00 pm and I arrived about 7:10pm so I thought I wouldn't have to wait but I did for about 5 minutes. The young man that gave me my order was a different guy and he was good. He moved quickly and placed it in my back seat. No contact at all. When I arrived home this meal we ever received. The soup was only half full and the app stated that they are very generous NOT! It said that you would have 2 servings. It's lucky if it was one bowl that you would receive if you were dining in. Now for the pasta both the Chicken Alfredo and we added broccoli now the Alfredo sauce wasn't enough to cover the meal it was very dry and the other meal was Five cheese Ziti and the sauce was also very dry. Now to top it off the Black Tie Mousse Cake was our dessert and you can see it was very small but for $9.29 it was very disappointing. I'm sure that management will not respond or care but if they do I would love to talk to them. They just lost a customer. I'll go across the way and go to...
Read moreMy husband is there right now with his mom. Wanted to take her for Neverending Pasta which is $1 more at this one apparently. Unfortunately, they wanted to try a couple of different combos since she rarely goes but their server told them they need to finish at least half to get a refill or take home. Never been told that in past but usually go to Stonewood or Cerritos. Sometimes you order what you really love but we all know it's a huge plate by design & you can't finish it, but are fine with a small refill of something different to get a taste. They were turned off by the requirement, felt forced to eat more, & just want to leave. My MIL would've been happy with 2 small bowls, not offered of course.
Disappointed to say the least since we went to Cerritos on Thursday, which is great. I ate about a 1/3 or less of my plate, server had no problem bringing me my refill of a bowl and giving me my Neverending topping I paid for. My husband & kid weren't able to finish their refill after the 1st plate but no issues if wanted a refill. Never were told or forced to finish our food. Our server got tipped 35% on a $90 bill. I told my husband I wouldn't tip Whittier's server at all. A place that charges more & makes your customer want to leave within 5 minutes of sitting down isn't worth a tip or the $4 he left her. He said she only came to table twice & kept sending other servers to wait on them but food & drinks were slow to come, he had to keep asking for stuff over & over again. We won't come back.
*We go every year for Neverending Pasta Bowls since started & 1st time after the 1st year been told what we have to eat. That was only year you had to...
Read moreTerrible customer service. The hosts apparently do not like single people or are simply prejudiced. They said that they do not have seating. But I pointed out to a table that no one was seated at. They said that it was booked or taken.
They wanted me to sit at the bar. I said no. I pointed out to the round tables at the bar, but they said that those were closed. They said I will have to wait 15 minutes. I agreed since I drove just so that I can dinner at this restaurant. I have never been to the Whittier location. I have always loved Olive Garden.
Suddenly within 5 minutes, they came and seated me at the table they was reserved. I told the woman that I thought it was reserved, she said that the guests were not coming. BS....However, shortly thereafter, a couple of girls walked in. They sat them at the round tables.
Then the server was also terrible. She did not come serve me immediately. She took her time and seemed to be blind at times. And, although, I did end up tipping her, she really did not deserve it.
The food was a bit dry. When I pointed it out to the server, she told me she can bring me some sauce. Like that was going to take the dryness away. I didn't want it at the time. Overall, it was a disappointing dinner at Olive Garden...
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