Papa Johns Pizza — Restaurant in Wichita

The day manager here must be lazy. I used to work at Papa John's, and I can tell they used dough that was stretched in preparation for the lunch rush, then left out to dry for several hours before being made into my pizza in the afternoon. This is why I only order from this place once a year if they're lucky. Eating out is too expensive nowadays to get a 50/50 shot at it being any good. Honestly, everyone I've ever heard complain about Papa John's taste and quality is because of garbage employees like this ruining the product with laziness and incompetence.

I only give the service more than one star because unlike the people making the pizza, the drivers are awesome and friendly. Last time I bothered to call and complain, the manager acted like he didn't even care, then lied to me, and told me they couldn't remake my pizza cause they ran out of toppings. He offered me a credit I never used, and I ended up throwing most of the pizza away, because it was ruined from either being dropped or carried sideways in transit. Manager made it clear he didn't give the least bit of a damn, and found even speaking to me to be a chore. I doubt he even bothered to mark down my credit anyway.

That's what changed my orders from twice a month to once every year or two, and only when I get tired of literally every other pizza, including Totinos and Red Baron. I probably won't order from here ever again after this. I really wish they'd clean house at this store and get rid of everyone except...

Honestly, I shouldn’t be surprised by what I witnessed today while waiting for my food at Papa John’s. I placed my order as usual — no complaints there, the staff are always friendly whether I call in or order in person.

Today, however, I decided to wait inside for my food. I was told it would be about a 20-minute wait — fine, no problem. While I was waiting, I noticed one of the employees (the guy with long hair in a ponytail) boxing pizzas. At first, everything seemed normal until I saw him repeatedly touch his face and then go right back to handling food — grabbing peppers and placing them in boxes — without washing his hands. I also saw him pick up breadsticks with his bare hands after them falling onto the counter a not into the box to put them into the box, and then move on to tagging boxes and making pizzas without ever washing up.

Another employee doing the packing was doing the same thing — touching his face, then food — until he noticed me watching. Only then did he start using the red tongs that are clearly meant for the peppers.

I understand it’s hot working near the oven, but basic hygiene should never be optional. Use your arm to wipe sweat if needed, or take a quick moment to wash your hands. Watching this happen really made me lose confidence in how the food is handled at this location. If you order food here just don’t sit inside and watch...

I rarely feel moved enough by people anymore to seek out posting a review, but I want to make sure everyone knows this Papa John's is amazing, and specifically, Shandi! She always go above and beyond in customer service and keeping a positive inviting atmosphere. I probably order here too often, but let's just say I have enough visits to this location under my belt to know that it remains a consistent trend of great experiences. If I've ever gotten a subpar order or something small was off, it has been nothingggggg in comparison to the issues I've had with other pizza chains, and never anything negatively memorable. Consistently delicious food made correctly and always fresh 👌🏼 FANTASTIC JOB team, and THANK YOU, Shandi for always being great and always reminding me there's good people still left in this world. E. Harry Papa John's rocks! Send all your...