Chick-fil-A — Restaurant in Williamsburg

Came here today for some dinner takeout. They were busy and the screen said between a 7-10 minute wait. I ordered at the counter and the lady was very helpful and kind. I got a chicken sandwich, chocolate shake and nuggets. About 3 minutes after ordering I got my shake which is normal. Then I waited another 17 minutes, yes 20 minutes total to get my food. By the time I got my food my shake was already almost completely gone. When I got it in the first place it was already not very thick so by the time I got my food, 17 minutes later it of course was melted chocolate milk. I took the food home and it was good, bacon was crispy, nuggets weren’t very crispy but overall was alright. I asked for extra sauce for everything and didn’t get it which is fine but annoying. Overall the biggest issue is waiting 20 minutes for fast food. The screen said an average wait time for 7-10 minutes the whole time I was waiting. Overall not worth the wait in my opinion and I should’ve made something at home. But again the workers are still very nice and do a...

Not really sure why they have a register when they don’t want to use it. I waited in line at the register because the lines for the kiosks were very long and when I got to the front I was asked if I was paying cash or card. When I said card she said oh use the kiosk and I asked her if I had to because there were still lines to the kiosks and I had just waited in line for the register where she had helped the people in front of me. She said “well you don’t have to” and then walked away implying that I’d have to if I expected to get food. So I walked out and went to Wawa up the street. I don’t expect much service because it’s fast food, but I thought having someone be able to take my order and my money wouldn’t be too...

I am a signature member, I have been to countless Chick-fil-A’s from Georgia to Virginia. This location in Williamsburg is quite possibly the worst Chick-fil-A by far I have ever visited. Where to start. We were handed multiple mini bags of food instead of putting it in a large grocery bag. Much of the condiments that we requested we left out. Two of our 12 count grilled nuggets entrées were left out. To top it all off when I called to let them know it goes to a message that their voice mail is full. This site has no leader ship and no accountability. I hope somebody that is in charge reads this and makes the necessary improvements. I never thought I would have to write a review such as this for...