Jamba — Restaurant in Wood Village

I love the jamba juice model and menu. BUT, this location needs to work on staff friendliness.

The staff is overenthusiastic to the point that everyone can tell that's it's fake and osnt genuine.

They dont understand coupons. I came in with a $2 off coupon that the Facebook app generated. Since it didn't have a barcode, I received a fake smile and a "we cant use that since it doesn't have a barcode". That's not my bad, that's corporate's bad. Apparently corporate cant post coupons correctly on Facebook... or maybe they just didn't train their staff how to use coupons.

I actually stayed and smiled, just as fakely, and just responded saying that I would be using the coupon for my drink regardless and that I'd be happy to wait for another staff member to try to figure it out. Finally a very angry looking assistant? manager came over, punched a key or two, glared at her employee and said, "there. $2 off." and walked away.

The customer behind me has received a coupon for a free drink on his email. BUT because there is no way to mark a digital coupon as redeemed (ehhem... unique barcodes) and because he didn't print out the coupon, they didnt allow him to use it (even though the coupon said nothing about printing), fake smile and all. There was no offer or acknowledgement that there was a Facebook promotion going on. They didnt seem to care that they were losing business of someone who was a seemingly loyal customer.

I'm disappointed in their attitude and will not be returning...

I had two each (one each for my wife and myself) small strawberry whirl™ 300 cal which contained an apple strawberry juice blend, strawberries and bananas. I understand that this was a fully Plant Based Smoothie. I requested no Dairy or Soy Milk Products to be added.

The Smoothies tasted GREATLY watered down. Yes, we were able to taste both Strawberry and Banana flavor, but more so, flavored ice.

I make smoothies at home, primarily Berry and Banana based. Obviously I do not follow a recipe, but I do only use frozen berries and fresh or frozen bananas and a little fresh 100% pomegranate and/or 100% cranberry juices, and unsweetened almond/coconut milk. This being said, my personal smoothies do NOT taste watered (iced) down as I add no...

I am a frequent jamba customer. Everytime I walk in the employees know who I am and greet me with a HI KATIE. But recently I went into jamba and I got double charged. I brought it up to management over a week ago and they told me that their GM will look into it. Well its been over a week and I have heard nothing from them. I am very disappointed that they would just over look this problem and act like they don't owe me anything. I am a store manager and I know that this is not the proper way to handle this. I havent been back since. I dont understand why it would be so hard to just give me my next jamba for free but apparently losing a good customer is the better option....