Lauren Ashton Cellars Tasting Room — Restaurant in Woodinville

We have been members of Lauren Ashton Cellars for several years and we were really sad to see their post in May 2024 that they were closing their wine tasting shop. The notification was not sent to members. We had to find out by seeing a post on our Facebook feed. We found that to be unprofessional as members should have received a courtesy announcement and an opportunity to stock up on wine ahead of their closure.

Nonetheless, I was very excited when I saw a new Facebook post that they were offering a case of Chenin Blanc for 65% off. This was advertised three times as shipping only. Shipping only in all caps. I purchased and paid for the case of wine on 8/30/24. I never received confirmation of the order and never received shipping information.

On Sept. 6th, I sent an email to Kimberly Ellertson, Director of Business Development at Lauren Ashton asking for an order confirmation and shipping confirmation. I did not receive a response. I sent a follow-up email to Kimberly on Sept. 11th and once again received no response. I then checked my bank account and found that on Sept. 7th, they charged my card. Still no order confirmation or shipping information. On Sept. 13th I sent another email, this one to their general email account of info@laurenashtoncellars.com and I sent a DM via Facebook. No response. On Sept. 16th I posted on the Facebook sale posting requesting an update and received no response. On Sept. 17th, Kit Singh, the owner, sent an email stating he has not shipped the wine because he "...was hoping to wait a bit longer to allow other orders to come in so that I can ship them all in one go. Is it ok if I wait a little longer to ship?" I responded back via email and advised "No. That was not stipulated or in anyway tied to the order and the difficulty I have had reaching someone makes this request even more unprofessional. If that was your hope, you should post that on the sale announcement. You have charged my card. Ship the wine." I received no response.

On September 23rd, I sent Kit a text advising I still hadn't received the wine despite being billed for it. Kit responded "I will have the wine brought down to Woodinville this week. If you need it by the weekend, can I set up a time for you to pick it up from me on Friday." The sale was literally posted as SHIPPING ONLY in all caps. I live an hour away (one way) from Woodinville and expect company on Friday. Hence why I ordered the wine nearly a month ago. I responded with "Kit, your posting specifically states SHIPPING ONLY. " I reminded him that he has already taken the money and he needs to honor that this was a shipping only sale. Kit called me and explained the wine was in Kennewick so he couldn't ship it until Friday September 27th. Expecting customers to wait because he is too lazy to do what he committed to doing is really unprofessional and taking the money without providing what was paid for is super shady and terrible customer service. . The entire ordeal thing felt like nothing more than a money grab. I asked for an immediate refund and he said "I don't know how to do that." I suggested he have an employee issue the refund and he said he would have to have his wife do it when he gets home. We are members at other wineries and have never had such a poor experience. Kit and his company have really poor business practices. I guess that is why they closed up shop. I am now contesting the charge through my bank. Good riddance Lauren...

Felt extremely unwelcome during our visit yesterday. We had a reservation but apparently there was a private event for members only. We had no idea and online it allowed us to book a reservation 2 weeks in advance and we even had a confirmation. The server had an attitude towards us and was very unwelcoming. We tried to show her the reservation but she didn’t care. Sat us anyways but her attitude was hostile the entire time. I will never go back here due to this experience. Wine was delicious though. We even...

We had an outdoor reservation for 3pm. They tried to seat us inside, saying there was nothing outside for us because people hadn’t left. We decided to leave since we didn’t want to be inside with others, when we say an empty table outside. When we asked, they told us that the reservation for that 3pm table was late.

They had decided to honor a reservation for no one,...