Alright, so I get that you're supposed to get the food out in less than a minute, according to corporate guidelines, but d@mn. Y'all can't wrap a taco to save your life, and can't tell when the cheese melts. Hit that steamer button twice for the gordita crunch!! Quality goes a long way for us, even when it's fast food. The only reason I went to you guys for food was because I was nearly broke and I had a gift card. So be me for a second... You're broke, you're stressed tf out, depressed and just craving some comfort food in the style of a Doritos gordita crunch. You roll up, greeted like you're always greeted, by teenagers who no doubt want to be literally anywhere but a drive thru window, (understandably). The order goes quick and the cars in front do too. You get to the window, and not only do you see your food get literally tossed onto the counter where it's supposed to go before they hand it to you, but there's a bottle of degreaser sitting on that same counter. They hand you the food, you're on your way out. Everything's in there, as it should be, but you open it up, and everything about this gordita is falling apart immediately, but it's already cold, the soft tortilla has no melted cheese blend, there is no regular cheese on the taco part, the chicken you payed extra to substitute for, is dry, tasteless and even burnt. The lettuce is sad, to say the least and now, so are you.
WE PAY GOOD, HARD EARNED MONEY, so we can indulge ourselves on texmex once in a while. The least you can do is take a little f**king pride in the food that leaves your hands. It shows. You want people to leave positive reviews to get that bonus? Prove that you want it.
I get it. Working at a taco Bell seems demeaning, pointless, and often times miserable. But there's ways to make it better. Be kind to yourself, each other, and be eager to learn about how things work, around you. Watch the big picture fold itself out in front of you, and for the love of God, just care. Screw upselling, screw the norm. Find a groove you like, and be the best at it.
And remember FIFO applies to everything, and that everything could be a lot worse for you. You could be working...
Read moreI’ve eaten at Taco Bell for over three decades, and I’ve never had a single time that I was given bad food. I walked in at about 6:05 PM on a Tuesday night, I was the only person at the counter, and it took several minutes for me to even be recognized, at which point the person who finally tried to take my order, didn’t know how to work the register. I went to the kiosk and ordered their on my own, and then I had to wait 20 minutes for three items. When I started eating my food, I thought I must have forgotten what I ordered, because all I could taste was maybe some kind of corn chip, lettuce, and guacamole. The tortilla was so hard that it cracked open, and the crunchiness was from that. I’ve never been served a hard, “soft” flour tortilla at Taco Bell. Turns out this was the seven layer burrito that I had ordered, but they were only three ingredients inside. It was disgusting. I thought I would just wrap that up and give it to the dogs later, and I moved onto my second item. Again, the tortilla was both cold and hard, and I couldn’t tell what that item was supposed to be, either. I ate a few bites, all of which were pretty gross, and then I gave up on the second item, too. I think it was supposed to be their chicken enchilada burrito. I thought for sure that they would not be able to screw up the most basic item on the Taco Bell menu: the classic bean burrito. I was wrong. I had two bites of that before I gave up. Another hard “soft shell“ tortilla, cheese that tasted questionable at best. I then thought to myself, “If the lobby was so cold that a very warm blooded person such as myself was uncomfortable (it was about 35° outside, but apparently no heat inside), there were about 10 employees in the kitchen, but only two seemed to actually be working, I had to wait 15 minutes or so for three items when I was the only person in the lobby, and when I finally did receive my food, it was all gross, how much do I trust the safety of this disgusting food?” Needless to say, I decided it was really foolish of me to have eaten as much as I did. I will never go back to...
Read moreWent to this Taco Bell on Sunday (today is Tuesday) and I ordered two breakfast crunchwraps and a 2pc Cinnabon bites. They said their delivery truck had not brought in hash browns and asked if it was okay to replace the hash browns in my crunch wraps with nacho fries, I said I guess because I was starving and in a rush that morning. They said sorry for the lack of hashbrowns and said the Cinnabon bites would be free, and they charged me for them. The crunchwraps were pretty gross so I called back later Sunday night and asked if I could just come back to have it remade when they had hash browns again and they said yes our truck brought us more, you can come back tomorrow morning and we will remake it. Monday morning I show up and sit in the drive through for about 5 minutes with no response before looking up their # and calling them. Someone answered that they are having a maintenance person come in and have no idea when they will reopen that day, no apology just monotone. Fine I guess I had bad luck and I skip breakfast and go to work. Today is Tuesday morning and I purposefully woke up earlier to get their breakfast on time before my work again, (I work business hours 8am-5pm) and I googled their business hours (they’re supposed to serve breakfast from 7am-11am). I show up at 7:45 am and their entire business is closed with no posting anywhere. I cannot even count on both hands how many times they’ve been completely closed during their posted open hours, most days opening at 10am and serving breakfast for a single hour for the day, or just no breakfast for the day at all. I then decided to call the corporate number this morning at 8:20am which had a closed message stating their business hours start at 8am Monday - Thursday. So not even corporate can answer their phone during business hours. I don’t want a refund, I just want them to be open when they’re supposed to be. (Picture of nacho fry...
Read more