Taco Bell — Restaurant in Woodstock

If I could give negative points I would.

This place is absolutely unacceptable. It should be closed down.

I visited this place last week. No, I didn’t ask for a receipt. Because I should be able to ask for food and expect it to be acceptable, healthy, not endangering.

I forgave it, whatever. Visit again, two or so days ago. For breakfast. Spent 15-20 min on hold in the drive thru. And when I got my bacon crunchwrap, every.single.ingredient was in a different section/pile of the wrap.

Call me a “Karen,” but I’ve worked in fast food for YEARS. Unacceptable.

Today, I visited. Again. I asked to see a manager two times and was denied two times because I was in the drive-through. Do I care about your drive-through times. No! I should be able to drive to your drive through and expect healthy or at least not life endangering food. So, I should be able to see a manager in your drive-through because a manager should deal with this issue.

I was given a regional manager’s number on a napkin. That was supposed to deal with the issue. I called said regional manager. Dogs barking in the background. Her saying I don’t know who gave you this number. Her demanding for a receipt. Not accepting my word as a customer. Not accepting the fact that I have physical proof.

The cashier and the regional manager, Beau, demanding receipt, and that I should come in the exact time that there was a mistake. I shouldn’t eat my food in a different location then I bought it, in the drive-through, and expect it to be safe or acceptable. I should, as a customer, sacrifice my personal time and attention to attend to your business an make sure that you run it correctly.

I won’t show the photo of the number of the regional manager since it’s clearly her...

I go to this Taco Bell very often as it is right by my home and I love Taco Bell. I went around 11:50 pm today and specifically asked for something simple and even worked with the associate running the drive thru as everything I asked for was “no longer available” or they “were out of the item” when in actuality I think it was because they were about to close and didn’t want to have to remake the items I was asking for. I asked for a toasted chalupa box, I was told they were out of the toasted chalupas so I told her the regular chalupa was fine. I asked for the chips and dip instead of the cinnamon twist because I am allergic to cinnamon and a soft shell taco instead of a hard shell and I got a hard shell taco, a chalupa with tomatoes that I did not ask for, and a burrito which didn’t come with the meal as well as no chips and dip and no sauce that I was asked if I wanted to begin with my the associate running the drive thru. This place is terrible about getting orders correct, and more about getting you out of their drive thru so that their numbers are not running up. I’m reconsidering taking my business elsewhere when it comes to Taco Bell. I’ll drive further for gratification and security of knowing my meals that I pay for and wait for...

I love tacobell don't get me wrong but the encounter I just had with this older lady was ridiculous. I placed a mobile order and when you go to the drive-through and they read it back to you it should be exactly what you placed on the mobile order while I get to the window and she's trying to hand me the wrong drink so I politely say I don't think this is my drink. I had a freeze she tells me I can keep the wrong drink and that she'll make me the right one. I was like OK that's totally fine thank you well then when she makes me with my right drink, she tries to scold me telling me next time I need to order the freeze. I show her my screen and say I did order the freeze. She tells me that what I ordered on my phone is not what she sees on there and that on my phone it's right, but on her screen, it's not even though it was confirmed at the drive-through I tried to explain to her that I don't think she's looking at the right thing and she slams the window at me and tells me that it's all fine. I really don't think that was very professional. I still love Taco Bell and Will come back for the food, but maybe that woman needs to learn some customer...