Chipotle Mexican Grill — Restaurant in Wooster

It has been a few months since I had been inside the Wooster Chipotle. For the first time ever going there I was shocked by the service and appearence of things. There was dried up food particles all over the working space and floors. For some reason only one person was working the line while the other person stood at the drawer doing nothing. She could have picked up a rag and wiped up the disgusting mounds of rice cheese and other food bits off the counter or helped the girl on the line with salsa so that she could get the next persons order. It wasn't just the counter space in the front that was dirty. All the counters in the cooking area were gross. The only area being cleaned as they worked was the catering and pick up area. As someone who works in management sometimes customers notice things that crew members or managers are overlooking and this isn't meant to be an attack but just a suggestion of my personal experience and how I felt while I was there. Teach the crew members to clean as they go and use downtime constructively because the impression the customer gets in the few minutes they spend there means all...

Seriously this is the first experience in a while for me to have had as less as a portion especially at the end of a shift, enclosing of the day of business, I've not had a Chipotle experience that wasn't worth It. Having completely consumed my portion, I have never had a Chipotle serving. That was so shy, but because of my having not nourished anything for the entire day, I didn't even take the moment to take a photo to show the most. I had in my bowl out of all the ingredients was sour cream. There was no cilantro, there was no avocado for guacamole. I barely have rice. What's gonna skip over the veggies? And gave me a very minimal portion of meat, just as minimal as the match of the amount of rice that did not cover the base of the bowl. These type of things with young people Really disturb me because I know from experience.That is situational. 2 stars is really all this experience. Warranted, but I'm being courteous with the additional star. Since s my good friend was the one who made the purchase on my behalf had it been left up to me, we would have...

Girl who made my food was absolutely awful towards me and seemed like she hated that I came into the restaurant. No smile, rude attitude, threw the food around while making my bowl when half the food didn’t even get into the bowl She was rude, didn’t give me time to choose what I wanted, seemed annoyed when I asked her to add more lettuce/tomatoes When I paid she snatched the money out of my hand and then pushed my change back at me and then slammed my cents on the counter because I was putting my bills away

Totally totally rude behavior, -100 customer service, no need to let out your annoyance towards the customer, and they were even closing; they were closing in 3 hours

Wanted to call and speak to a manager but got a machine who couldn’t help me

Definitely need to fire her or give her a warning because that was absolutely unacceptable My food was also all mushy, cold, and not even any protein or tomatoes on it; had to put it into another container it was overfilled

-10/10

This same thing happed x3 times, why is the same...