Dunkin' — Restaurant in Worcester

My boyfriend and I came to this Dunkin’s on October 4th around noon. We are door dashers so we were going to pick up an order from this dunkin’s. When we got in there, the worker asked what was our order and we said we had a pickup for doordash. She then asked what was the name and I then responded with the name of Emely who was supposed to receive this doordash. She then walked away from us and looked as if she was trying to find the doordash and then just gave up. We then sat there for another 15 minutes waiting for the doordash. While we were waiting, we were completely ignored by all staff even while trying to get their attention. The woman who asked me about the doordash never told us that she didn’t have the doordash. There was zero communication on their end. My boyfriend then goes up to the worker after waiting to show we again have a doordash. The worker takes his phone out of his hand without permission. Then another worker came over to us and grabbed his phone out of his hand and took it to the other employees behind the counter. I find that weird, unprofessional, and gross. My boyfriend then yelled “Hey why did you take my phone.” This whole situation was handled...

By far the rudest customer service I have ever experienced. I stood second in line to be waited on. The person in front of me was carring on a conversation with the women behind the counter, not even making a purchase. They continued to talk even looking right at me and ignoring me. When the customer finally moved to the left (after chatting for several minutes) the server followed her over to another counter and carried on their conversation with no acknowledgement to me. Bad enough but 3 other employees watched and never assisted me. Needless to say I changed my mind about my purchase. Don't was waste you time...

Newer store. Very bright and clean. Menu is tough to read when having to order quickly. Very tough to hear what the workers are asking when wearing mask as its a very noisy location. Gave my order three times. They gave me the first hot beverage in seconds even though it lacked the sugar that was asked for. No worries I just asked for a couple of sugar packets. The second hot beverage took ten minutes to complete. Had to ask twice on where it was. No explanation or...