Golden Pizza on Lincoln — Restaurant in Worcester

I ordered a few nights ago waited for my card charges to clear to post & now this is the 3rd time and I can not let it go. I work 3rd shift and during covid this is one of the few places to order from at night so I gave them 1, 3 too many chances. We ordered 24 piece Wings, chili cheese poppers, cheeseburger sub and sm chicken fingers. We ordered at 12:30am After 1 hour 2 of us called to inquire where our food was and informed the driver had already left 10 mins ago we are less than 10 mins away. Food did not come until 2:00am 1hr 30 mins later. The food was cold not warm but cold, chicken wings were not cooked to order, the hot sauces were not covered tightly and opened over everything. Did not receive the chili cheese poppers either. Oh and the driver was RUDE! Immediately called and whomever the gentleman I spoke with although he was rather nice and sounded very much Understanding he apologized asked for name and last 4 of card to verify and claims to have marked my slip and informed me I would be refunded for not receiving my item and also credited a discount my concern is not so much the discount but a refund for what I did not receive. Now this is my 3rd time being told I would be refunded or discounted for their error or refunded for missing items and it does not happen. I strongly advise to not order from here and if you do to pick up so that you can check your order. They lost some business here bc we are in a hospital and utilize them often but we have spread the word of the horrendous service and most of us will not be ordering from...

So I've been in the area for about 6 years so needless to say I've ordered from them on more than one occasion. I don't normally like leaving reviews but I feel its time. I stopped ordering from them about 2 years ago because at first everything was great, don't get me wrong most of the food is good, however their customer service sometimes is not. I stopped ordering because I got tired of my orders being correct and then started getting them either messed up or items missing. I ordered from them not long ago and the order was mixed with a friends order, they forgot a pizza. I called and the gentleman that night was great, I believe he ended up bringing the missing pizza himself. My friend ordered again about a week ago, her food was messed up and got double charged. I just ordered from them tonight 4/8 and the only thing missing from my order was a 2 LT of soda. I called at 11:30pm and told them I didn't get the soda I ordered, the guy who answered said he would have it sent and hung up. It is now 1:06am and no soda. I didn't get my hopes up for it because 2 years ago before I stopped ordering from them food was missing, said they would have it sent, and never got it. So therefore, I am officially done ordering from them. They lost me as a customer for...

My son and I were calling to place an order, and the staff member who answered—whom I assume is the owner—handled the call in a way that was discouraging and disrespectful.

When the call was first answered, the staff member barely acknowledged us and quickly said “hold on” without any courtesy, such as asking if we could wait. My son patiently waited while practicing placing an order, but when he began, the staff member hung up on him. When I called back to explain that my son had been put on hold and disconnected, the staff member immediately hung up on me, saying he “didn’t have time for this.”

I want to emphasize that neither my son nor I were rude or disrespectful at any point. We have been loyal customers since your business opened, and we were simply trying to place an order and provide constructive feedback. Unfortunately, this experience discouraged my son and left us feeling disrespected.

As a paying customer, I hope you take this feedback seriously. Professional and courteous communication is important for both staff and customers, especially for first-time experiences like my son’s. I wanted to bring this to your attention so that future interactions can be handled more respectfully.

You have lost a...