Grill on the Hill — Restaurant in Worcester

I am not typically one to write reviews however, I just wanted to take a moment to review my wedding that I hosted at Grill on the Hill a few weeks ago. From the very beginning the communication between us and the coordinator seemed all over the place and unorganized. My husband and I were on a very tight budget so for the cost and location it was our only option. When we initially went to look at the space we were promised that during our reception the outdoor fire pits would be lit and there would be cornhole set up for our guests, we were thrilled to have this option to allow our guests who don't drink or just want a break from the dance floor, and that never happened. I had sent the coordinator a timeline of our event details and when we spoke two days before, she asked me if I ever sent it to her. I told her I did and she asked me to send it again which I did in which she replied "Oh yes I did get it." I had told her that I wanted to have rehearsal the Friday before just to run through the day and we agreed to meet at Grill on the Hill for 5:30. Friday arrives and I receive a text from her at 4:54 stating "Thought we agreed on 5:30. Just dropping things off to my son's college dorm" Again, unorganized considering we did agree on 5:30 and clearly she didn't care to remember. We arrive and are left standing around for a good 45 minutes and when she finally arrives we just discussed the rundown of how it would be set up if it were to rain, which is fine however, I would've liked to have done a mock run through to avoid any mixups the day of. The day of our event arrived and though it was set up beautifully, it seemed that we were being rushed. My ceremony start time was supposed to be 5:30 and the coordinator pretty much rushed it to start at 5 since guests were arriving causing people to actually miss the ceremony. Since we had no mock run down, our bridal party ended up walking in the wrong way and had to switch sides once they reached the end of the altar and I then noticed there clearly weren't enough chairs so most of my guests were left standing. Then once the ceremony concluded, everyone was heading to cocktail hour while my now husband and I would take some portraits. The coordinator brought over a golf cart stating we were allowed to use it to get around instead of walking. Our photographer ended up pulling my husband to grab some photos of him and his friends and I was sitting in the passenger side of the golf cart waiting when I was rudely approached by the "ranger" he began questioning me aggressively "What are you doing in that?" "Don't you know we have a full day of golfers" as he continued to shout at me, I explained "The coordinator gave us permission to use it while we take photos" and he continued to lecture me on the safety of how we shouldn't be taking photos out on the green because it's dangerous. I fully understand however, I believe that the golfers could've paused momentarily for us to get some quick photos. I told him to go speak with the coordinator but of course she was nowhere to be found. At this point, I was extremely angry because here I am in a wedding dress, on my wedding day being yelled at by some old man referred to as the "ranger". I am married to a first responder and our wedding was full of them, we are fully educated on safety and we would never want to put ourselves or others in harm's way. I just think that situation could've been handled much differently. But when my mother went to speak to the "ranger" he replied, "You rented Grill on the Hill not the golf course" We ended up taking photos on a small area where we...

continuation of previous review Once we wrapped up, our photographer was extremely excited to get us done in time to enjoy cocktail hour which was supposed to run from 6-7 as we were walking to the area everyone was being ushered into the dining area. Again, felt like we were being rushed to start because at this point it was just a little after 6. Even our photographers looked puzzled, they thought they were behind schedule. As we were waiting to be announced for our entrance, again our coordinator was nowhere to be found and we could not hear our announcement. It would've been helpful for her to be there to signal us in. The only saving grace of dinner was the fact they set aside some appetizers for us at our table. We ended up doing a pasta station which was great, however It took close to two hours to serve everyone. At one point one of my guests informed me that one half of the room was still waiting to get served. I just feel like if they are going to do a made to order pasta station, they should come up with a better system to assure everyone would eat at the same time. With this, it caused a massive delay in the start of dessert and dancing. By the time everyone was fed, it was after 8:00pm. Also, I had informed my coordinator that a guest had a gluten allergy she assured me they would have gluten free pasta. When my guest informed the server, she was extremely rude and told him they didn't have any options. My maid of honor ended up going to find the coordinator (again, nowhere to be found) and telling her she stated "Oh yes I remember I just didn't inform them" Now, isn't that something of importance that everyone should've been made aware of? What if my guest had a serious nut or seafood allergy? Careless mistakes like that could seriously kill someone. But yet, the "ranger" is concerned of us snapping a few photos for our safety. If I am being honest, that will be the first and last time I ever host an event or even go to Grill on the Hill or Green Hill again. I definitely would not recommend hosting any important...

Beautiful scene from the patio. I sat there first enjoying the landscape and then hoping that some one will show up to ask me what I need. Did not happen for 1/2 hr. A very cordial waitress was serving the many people with care and walked past me many times. I tried to make eye contact so I can ask her when I would be served. She would look in my direction but look past me. In a traditional club environment I stood out like a sore thumb as a person in semi casuals and the only person of color but I felt the most unnoticed. I then went in to enquire why I was not served and I noticed that the person who asked me to be seated was chatting with another waitress and I saw no sign of busy schedule. I expressed that I was disappointed and asked if there is any thing about me that was not suitable for being served (perhaps I was not wearing a golf attire or I was not a member of the club) but they said they just didn't realize I was waiting to be served. I walked out partly because I didn't have any more time to devote to lunch and I didn't want to have lunch there after being made to feel invisible. Perhaps their food is great and perhaps their service is great. Perhaps they give preferential treatment to their regulars as the waitress seem to know many by first name and was very friendly with them. But all I got to enjoy was the beautifully manicured lawns and experience the people that could not see me - a sore thumb. I will plan to make one more visit to gauge if this is a random occurrence or a systemic one and hopefully enjoy their hospitality and food that many here have appreciated. I will come back and write my experience at that time and hopefully it will be on a more positive note.

To your response.: thank you for the response but we did not speak last week. This was my first visit. Perhaps you confuse me with some one else. I had come to see if this might be a place where we can host an event and in the deal have lunch. My recommendation - diversity training for...