Starbucks — Restaurant in Worcester

I’ve been coming every morning here for the same drink since I moved to Worcester. Today I came to the drive thru at 10:54am and was treated with so much disrespect, this is the second time an employee was rude here. However, this was the manager (female-dark with glasses and braids). I brought my initial drink with my receipt for proof and asked them to remake it since it was made with water and not lemonade. The manager at the window states “you do this everyday and I'm not gonna be able to fix it, but you can ask another location). I asked for her name she said “actually I don’t have one) and slams the door in my face. I came only one other time to swap a drink I had paid for. Why would I not be able to bring a drink back I paid 7$ for to be made the correct way? I was in disbelief, especially since I paid for the drink and in no means was I disrespectful (I have the video, which I showed the cops). As I pull off I’m in the parking lot with my two dogs, the cops show up. They ask me what happened and I showed them what went on, they agreed that I was treated poorly, that the manager actually made a different story to dispatch. The cops went in and came out because that manager told them she wants a no trespassing order. Keep in mind I was so nice and polite, it’s not like I didn’t pay for the drink! Ridiculous but I’ve reach out to resources that will be looking into this so this location can teach their employees customer service etiquette. Now I’m banned from this location all because I just wanted them to swap the drink out with...

I rarely complain about a Starbucks because I used to be a barista and I understand how stressful it can get when you have a rush of customers and things are coming out slow. However, I am so insulted with the customer service at this location. Knowing how someone is trained at Starbucks, this location needs to go back to basic training. We did a mobile order for one drink and a few food items. It took 40 minutes to receive it. First of all, it should never take 40 minutes unless its during happy hour or if you're not properly staffed. That wasn't the case. Even if I wait that long I usually don't say anything because I'm sure there could be a reason its taking longer that I'm unaware of. However, I received my latte with literally no syrup. Super frustrating after waiting forever that it was made wrong. When my husband explained what happened, how we waited 40 minutes, and we'd like it remade to who im assuming is the shift manager (she seemed very frustrated and was barking orders toward the other baristas), her response was "well have you had this latte before??" as if by asking for them to fix their mistake was an inconvenience or that we don't understand the difference between a plain latte and a holiday drink. I wait for this drink to be released every Christmas season... regardless I'm pretty sure the average person can tell if there's no sweetener in their coffee. No apologies, just a reluctant attitude. Just do better... That is not how you treat a customer who's order you...

Only my experience. The barrista was aloof, impatient, petulant and even demanding. the coffee, though fresh and aromatic, tasted no better than any other good fresh quality coffee one could find in plenty of other places. the price was outrageous at better than $5 for more coffee than I could hope to drink (a waste) and it had this bitter taste I was unfamiliar with. The customers seemed impatient, spoiled and many had these oddly 'superior' personas. The place was really loud. I grew up with being thankful for a 'cuppa joe', sugar and milk and "gimme a crullah". The coffee was fresh and great. Even today as a senior I can walk into most fast food places and get a cup for 60 cents-or-so. Look, coffee is coffee and good coffee is good coffee and has more to do with processing and brewing than some strange place with special soil on top of some unfathomably named extinct volcano on an unknown corner of some continent. and it certainly has nothing at all to do with the outlandish names given some of these types. As far as I am concerned Starbucks is a brand phenomenon created by advertising and Bernays type propaganda for the sake of ego driven delusionary pseudo-value. the buyers don't pay the little skinny grower in Colombia anymore per 50 kilo sack than they did 50 years ago. No wonder Colombian farmers want, instead, to grow coca, with more harvests, less care and greater pay. Thank you Starbucks,...