Mini Model — Restaurant in Yountville

My recent experience at Mini Model was incredibly disappointing. While I placed my order through Toast, the issue ultimately lies with Mini Model's lack of communication and customer service.

Despite the restaurant taking my payment through Toast, upon arrival, I was informed they had no food available and couldn't fulfill my order. To make matters worse, the staff offered no apology and instead, placed the blame entirely on Toast. This finger-pointing did little to resolve the situation or acknowledge the inconvenience caused.

Here's a breakdown of the problems:

Order Not Fulfilled: Despite taking my money, Mini Model had no food available. Lack of Communication: I wasn't notified beforehand that my order couldn't be filled. Poor Customer Service: The staff offered no apology and deflected responsibility to Toast. While Toast may have played a role in the initial order processing, the onus falls on Mini Model to ensure their system is accurate and to communicate effectively with customers.

If you're considering ordering from Mini Model, I would strongly advise checking their food availability directly before placing an order through Toast. It's also wise to be prepared for potentially poor customer service in the event...

From the front Mini Model is super cute and many friends highly recommended this place. But visually, the pastries look OK. The staff is super sassy and gives one word answers. We had ordered a cream soda in the small size, which is 2.50 but on the screen it said 3.00 (no tax) I had told her that she had overcharged us but she didn’t budge. The croissant looks and tastes like it’s from Walmart, and the chocolate chip is ok. If you want actually good pasties go to Bouchon across the street (there’s a reason Thomas Keller rules...

Terrible! We stopped on our way back from Napa, Didnt expect such attitude from the barista, made mistakes and didnt even smile once since we got there, I work in hospitality and i have never seen such a bad attitude from anyone, I advise the owner to either give a training or get rid of her, people in the morning want to speak with someone that is smiling and not someone being rude to them. We were craving for coffee, we ordered 2 double espresso, both tasted sour and soapy. Ended up throwing them and going next...