Casa Loco Da Nang - Mexican Restaurant (3rd location) — Restaurant in Đà Nẵng

Casa Loco was one of the worst dining experiences we’ve ever had. The food was genuinely awful. We had the guacamole, which was served with thick flour tortillas that resembled prawn crackers instead of corn chips. I ordered the Tex-Mex quesadilla - it was so salty it was inedible. My partner had the “sizzling” chicken fajitas, which arrived lukewarm. She has since been sick and bedridden for the last 12 hours after just a few bites. Completely unacceptable.

We politely raised our concerns and said we wouldn’t be eating the food. The server’s response implied we didn’t know what Mexican food is (despite the fact we’ve visited Mexico many times) and that other people are eating it, so it must be something wrong with us? There was no duty manager on site to escalate this — only a staff member phoning a manager who was on vacation. It was chaotic and unprofessional.

Eventually, they offered to take 50% off the food we didn’t eat. We said we were happy to pay for our drinks, but wouldn’t pay for food that was clearly below standard. Then came the final insult: they threatened to call the police over US$14 for the food. We told them to go ahead and waited — they didn’t follow through. What kind of place threatens to call the police over inedible food?

As honest people, we know what good food and basic hospitality should look like. This wasn’t it. I’m honestly embarrassed for this place. Save yourself the trouble and go literally...

When this place first arrived, it was bang-on the best Mexican fare around. I was thrilled to find an actual carne asada burrito and the ques was also very decent. It was good while it lasted. My last visit there was a nightmare and I won't go back. They're serving slop with attitude now. My usual burrito was literally burnt to a crisp, I had to peel off the black exterior. Had I not been starving I would have been thinking straight and sent the poorly wrapped mess they served back to the kitchen. It didn't have the usual rice and beans, wasn't stacked with beef, it was more of a poorly wrapped mass of slop that had a funky taste. I couldn't eat more than a bite. The taquis were more soggy slop, like they'd just come out of a microwave. The *texmex" nachos was another huge pile of slop that nobody could finish. Add to that the absolutely horrible attitude of the staff, they kept telling us they were closing, even though we go there at 9, it was listed as open until 10. They served us but begrudgingly and what they served us wasn't fit for a dog. They were more interested in leaving. Almost 800k for trash nobody could eat. This place used to be solid, I have to admit, but it has crashed hard, since.

Another expat place...

The atmosphere here is really nice—it's big and spacious, which makes for a relaxed vibe.

The staff are super friendly and attentive, which made our experience even better.

The margaritas are strong, but they could’ve been a little colder.

As for the food, it was okay. The tacos were a bit soggy because there was too much salsa on them. The tortillas are made from scratch, which is great, but they weren’t very crunchy, so in the end, it felt like eating a cold, soggy taco. They were still tasty, but I think they could improve the tacos to make them more enjoyable without all the sogginess.

The queso was good, but a little too thick—it almost felt dry. It could definitely be a little smoother.

We also had the Tex-Mex quesadilla, which was really good, but it tasted more like a vegetarian version. We could barely taste the beef, so I think it could use a little more of that.

Overall, it was a great experience, mainly because of the staff. They worked hard to make sure we had...