Baritalia Surfers Paradise — Restaurant in Gold Coast City

Having been to Italy many times, it was incredible to find a restaurant in the heart of Surfers Paradise, that was so authentic and took you away from the noise, tourism and chaos that the Gold Coast often leaves you feeling

It felt like I was back in a quieter part of Italy like Tavullia or Cattolica, and eating at a family restaurant

We were a walk in on a mid week night in the absolute peak of school holiday Easter season.

We were warmly welcomed and seated within a few minutes and already quite a few people there.

The aesthetics were perfect and you instantly were taken away. The staff were amazing.. so attentive but with subtlety and a soft authenticity- you never ever felt hurried or felt like you were another ‘possible tip’ - they genuinely wanted to make sure you had everything you needed and were looked after The servings were so very very generous

The pizza was just like something I’d have in Naples. The prosciutto was Devine and the burrata melted - so yummy. The crust was perfect and fluffy and had that delicious texture and that nice thin base so you taste the meats and cheese and sauce. -perfecto!

Please treat yourself to a house Prosecco from Italy - you won’t regret it.

The veal scallopini was just like I’d had in a tiny restaurant in the countryside of Umbria. It’s so hard to find somewhere that can cook veal perfectly… if was the exact kind of homely and wholesome meal I desperately needed after already a few days of eating on the Gold Coast - you know, all the tourist foods. This was like eating at Nonnas place.

The serving of carbonara was so big, my teen son who can eat everything, couldnt finish it!!

I am an avid negroni lover and have had them all over the world… I loved the twist of the ice ball with rosemary frozen into it and how it subtly lifted the cocktail

We never once felt rushed watching other tables coming and going.

Finishing with the most incredible vanilla bean gelato and a cannoli only likened to that in Sicily, with a stunning limoncello

Do yourself a favour and go for dinner here And if you’re so inclined, their coffee and breakfast menu (we had takeaway) was great as well

It was the best 2.5-3 hrs spent in a restaurant in a long long...

Overrated. Eggs raw Service is highschool grade. Public highschool that is, not private. Way overpriced for what you get.

• UPDATE *

Sigh.. If there was ever a better example for "A fish rots from the head down"...

Let's begin the education.. .

I was just going to leave it at you're overpriced and overrated but since you aarogantly replied and are unapologetic about your approach, let's start the lesson. Lesson 1, you're in hospitality. Try to act hospitable. Ever heard of the customer is always right? We called 2 days ago asking, ARE YOU OPEN, yes we are, we got back, come in. 20 minutes later when we battled the elements, it's shut. No apology just a 'you should have checked our social media channels'.. Really? Because your customer's lives revolve around your social media channels? How dare you not care about inconveniencing paying customers? Thank God we live in the age of Google reviews. Lesson 2, at least act like you care.

When we told the staff the eggs were raw, instead of apologising, she aarogantly and rudely replied, "well why did you eat it? Why didn't you say something first? ". We had to go get the plate and show we ate around the raw egg. Lesson 3, don't debate the customer. Instead, learn how to fry an egg. It's really easy and if in doubt, check one of your many social media channels, someone will show you I'm sure.

Take some accountability instead of blaming your bosses. Those who actually pay your salaries. Lesson 4, customers are very important for your business. No customers = no business = no job = your staff can go someone else out of business and that's just not kind.

Lesson 5.. Learn to place the customer first. Ever heard of "customer is king"? Treat your customers with respect and have some manners. Smile and don't debate. Get the basics right you're in the hospitality industry for Pete's sake. Fake a smile if a real one is foreign to you

You're lucky most of your customers are tourists. You would be in huge trouble if you had to rely on repeat business.

I genuinely hope you'll take this advice on board and reconsider how you treat your customers...

EDIT - To the owner's credit they reached out and refunded our bill in full. Appreciate that.

Soggy pizza, tasteless pasta, flat beer. Not great for an Italian restaurant. We were greeted by the owner (I assume) who practically rolled his eyes when we said we didn't have a booking. You would think walk-ins would be welcome to fill your restaurant, but it seemed like a hassle to this guy. Perhaps his obvious arrogance (from reading his other replies on Google) makes him think his establishment should be booked out constantly. He looked like he belonged walking up and down the beach bumming for cigarettes, dressed in a t-shirt, not exactly in keeping with what was quite a nice setting. He proceeded to find us a table shoved in the corner. I was bumped in to twice by staff as the table was obviously in the way. No apology from the staff I might add when bumping in to me heavily. Food was awful and 1 of the beers was flat. Left most of it behind, no one bothered to ask if there was a problem when clearing the table. We heard him being extremely rude to his staff also, must be a hellish place to work. Do yourself a favour, find a restaurant with better food, better service, and an owner who actually cares about you rather than his own ego. Shouldn't be difficult to find. I am eagerly awaiting the owner's reply, to see who or what he blames this all on, as he obviously can't accept criticism as you will see if you read all the...