Myer Launceston — Attraction in Launceston

I’m from Sydney and I’ve had the absolute pleasure of being served by the lovely Kylie from Myer Launceston over the phone for a particular dress I was after that was no longer available from Review on-line. I’d looked everywhere for it. Kylie was amazing and took down mine and the dress’ details over the phone and asked if it was a sale item etc. to get a general idea of where it may be. Not long after, I received a call back from Kylie that she had searched and found the dress! I was so impressed and so grateful to her as I had mentioned to her how I really wanted this particular dress and (like a kid at Christmas) searched everywhere for it. Kylie had mentioned it may be upstairs on another level and she would search and call me back. Kylie went out of her way to find it for me and rang me back that she had! I was so excited and she said that she couldn’t leave me to wait until the next day or so to find out. How amazing and kind and thoughtful is that?! Kylie found the dress, I made the payment over the phone, it was packed, posted and delivered within days. I cannot thank Kylie enough for her truly amazing customer care and service and thank you to Myer Launceston for the above and beyond service from their staff. Kylie is a credit to Myer and I am truly grateful to her for looking after me and for finding my dress. Myer Launceston has indeed set an incredibly high bar for customer care and service. Thank you Myer Launceston and thank you so much...

Always loved to shop in MYER but in Launceston Myer had the worst experience. They sold sunglasses that are defective. We purchased two pairs of sunglasses from the store, and staff members packed them both. When we got home, we checked and found that both pairs were faulty. The following day, we went to the store and spoke with the manager, who promised to give a refund for both. Later, the store manager spoke with her regional manager, and both of them told us that they could only give a refund for one damaged pair of sunglasses and would not return the other one, claiming the customer had damaged the second one. If they wouldn’t have sold defective pieces then they wouldn’t provide refund for both products.

Extremely impolite to the customers as well, attempting to blame to the customer for the faulty pair of sunglasses. Both of the staffs(managers) blamed the customer for damaging product which was already a defective piece. Would never suggest anyone to buy from Myer, better to goto independent store, much better customer service and experience in independent stores.

They were unable to answer my questions when I asked them why would I spend so much money and then ruin the present? They were onto their own words stating that I used some cleaning agent to clean the sunglasses and damaged...

I went to Myers in Launceston and the staff were very unprofessional. A sales person come into my dressing room and assumed the size of the dress I was trying on, which was a bigger size then I had on. It kind of sounds funny but It really didn’t feel very good. Then she said if I wanted to try more dresses on I should go to the other dressing room which I guess is not the one she is managing…ok then…I guess she was pushing work onto her colleagues.. so I had three items to buy. One didn’t have a price tag, she looked for the price couldn’t find it ..after about 30minutes, which felt like hours of her running around the store she told me I couldn’t buy it as it didn’t have a price…what the hell… that’s never happened to me before. She then proceeded to bag up my two items, got the prices incorrect, which I had to inform her of as she didn’t check the price tags and was so slow it was irritating. She was like a snail in fairy land. Then I go downstairs to buy perfume and was yelled at by a staff member screaming ‘Oi you can’t go behind there’ …I was told I could not look at the perfume and that I had to have a staff member assist me. That was so weird. I Obviously I left feeling very confused as I’m not use to Myer having such...