We've been Baitong regulars the last few years, but not sure if we'll be coming back after our stay this time. After smelling smoke in our room at check-in and requesting to change rooms, they only offered to spray lemongrass scent to cover the smell. Turns out the smoke was coming from an electrical issue in the ac vent and at 9:30pm when our children were in bed, sparks (and then flames) issued from the vent. Running out with our two young children and grabbing the key card to kill the power, our room was suddenly full of smoke. After a good bit of arguing, the staff finally agreed to move us to a new room. They promised it was the same style as our current room (with a sofa bed as originslly requestef) and said it was bigger and nicer. It was actually a much smaller room with no sofa, but was a free "upgrade" because it has a private pool (not so ideal for our family wih pre school aged children). They said that was the only other room available in the entire hotel, but that we could move back to our original room because they found the problem with the electrical and fixed it (don't worry about the smoke smell-we can spray scent)... We decided to stay in the new room. From then on our 3 night stay was less dramatic, but we definitely didn't love the room-a lot more noise from slamming doors (and staff maintenance room right next door), as well as some mildew/mold smell in the room (maybe because of the pool?) Causing our 4 year old's mold allergies to flare up pretty badly while in the room. So all in all, an unfortunate stay. It'll take some convincing to return.

But here's what we do love about Baitong: Swimming pools (plural)! Green oasis in the middle of the city Location-close to independence monument Gym is High quality and they have a bodia massage center on site. Most of the staff are kind and helpful, but it was definitely hard convincing them of the severity of the issue with the electrical fire... I believe they could have done better.