I recently visited cows Banff with a fiancé at 8pm today , and unfortunately, it wasn't the experience we were hoping for. Although we arrived an hour before closing time, the staff seemed completely uninterested in assisting us. As soon as we walked in, the employees exchanged looks, almost as if we were an inconvenience for showing up so late. There was no greeting or acknowledgment, which made the whole atmosphere feel unwelcoming.

We were left to awkwardly stand at the counter as they continued their conversation, not offering any help or even a smile. It was clear that the staff were ready to wrap up for the day, and it was reflected in their lack of enthusiasm. While I understand that it's close to closing time, I’ve never encountered such an indifferent attitude from an ice cream shop before.

We wanted to try some ice cream as it seemed to be the same famous ice cream shop in whistler BC. It’s a shame, as I had heard good things about the place, but I don’t think I’ll be coming back anytime soon if the staff’s attitude doesn’t improve. A little more energy and kindness would go a long way in making customers feel welcome, even at the end of the day.