Great bed quality and breakfast, but the hotel is old and needs maintenance.

Super comfortable bed, breakfast was great and location is good, has a subway station nearby and easy access to the route to valle nevado and other ski centers.

Reason for the 3 stars rating is the rooms are small and need maintenance. Our first room had a problem on bathroom window and we could feel the cold wind of Santiago’s winter during our bath. I complained about it on the first day to the hotel manager and heard: “lo siento, estamos full”. They sent a maintenance guy with a tool kit to try to solve it - the only thing he accomplished was making our bathroom dirt after getting inside it with working boots and using a drilling machine. After 3 days they gave us another standard room, now with air conditioning problems that made the room temperature rise to 28°C overnight - this one not solved until our last day.

Yes, problems happen all the time on hotels, but hotel managers should try to make those problems less impacting to clients. They sent staff people multiple times to our room and didn’t solve the problems. An upgrade to a better room would have also been a good solution, but we just heard “lo sentimos”. Not what you would expect from a 5 star hotel.