Hilton Garden Inn Hong Kong Mongkok
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Please scroll down to c Hilton Garden Inn improvement. Thanks 9.10 I went through reviews of the hotel and was a bit disappointing at the management. They are the one who manage not the staff. It was obvious no one reply or follow up on all the issues guests mentioned. Negative comments are treasure they point u what to improve. U can get a customer, an undercover or pay for the mystery customer. Lack of manpower is common in every industry it is not an excuse. Last visit the receptionist at least let me have a card of all Hilton honours. I was an elderly maybe my friends would like to stay whatever. In uniform you are representing Hilton. No matter what you said what you do a bit more for the potential guest or walkby, u never know the good or bad comments might bring potential clients. It was a pity such a decent hotel it was not highly recommended. Looking forward to her improvement. 6.10 I must have left the only compliment to the overnight receptionist, a tall young guy he is the best comparing with the staff at the restaurant. I did not check on his name tag if the hotel treasure potential employee I recommend him. After 10+ years in the hospitality industry. I had an eye on good services n I am a bit demanding for all hotels I viewed especially front office. 28.9.2023 I walk in and was quite disappointed breakfast buffet at 214$+ for walkin. Lunch dinner served Chinese dishes. Overnight male receptionist patiently explain. I reach coffee shop the man n woman put a long face n not really eager to answer. I ask their permission to take moon cake pictures. A good chance to promote handing me the leaflets...... The small n delicate hotel at the back of fruit market. Spacious bar at corner it is stunning at night I it is better than small hotels at Tsimshatsui. Should go n pay a visit to the coffee shop n review again. 17-18 Jan 2024 Winky change my room to higher floors. Guess preblock room at low floor, it is ready, noisy at times. If I wait a while for the high floor room, it is quietness I requested. I liked the small square bathroom. The narrow ditch with raw edge. Drunk, sick guest might not aware the rubber map can cover it. I remind myself it is sharp. .....Minibar empty stationary missing. I got them at reception. My collection of hotel pens? Cocktail not possible....... Front office staff are good. They are patient to answer myself endless questions. Joe was the super tall guy. A busy overnight receptionist I met several months ago. Ps see reviews earlier. Helpful and informative. I see future n potentials from them. Team members Henry, Ben, Manager Simon. l learnt from Simon about Hilton...... A bit disappointing to have buffet breakfast without newspapers. I got up early to to read through various newspapers. My soul food. My brain activity while I enjoy buffet breakfast. I guess staff at buffet breakfast are not professionally at least not well trained. I am an early bird 99% from all my tours guests are welcomed to sit and wait for official opening hours. I was so surprised to see she seem to say U are slowing my duty. Food are displayed her duty was to place cutleries. I heard someone ask for my room number in a quite cold voice. No excuse me, may I have your room number? I was even shock at one saying Cappuccino as foam . The boiling water pouring into small tea pot is a bit dangerous. I wonder why the hot water did not go straight into teapot. Spilling. Clearing dishes not quick enough. Remember few guests as I start 0630 eating. $198+ is fine. Noisy trollies due to bad wheels I guess. I will revisit solely because of the hospitality front office staff. I expect vast improvements in areas I mentioned.
Carmen Li
00
I recently booked a stay at this Hilton location via Chase Travel, and the experience has been frustrating from start to finish. As I’m traveling around East Asia, I chose Hilton for most of my higher-end accommodations, expecting quality and consistency from the brand. Unfortunately, this particular stay was disappointing. When I checked in, I was informed that I had been assigned an accessible room. I politely mentioned to the concierge that I would prefer a standard room, only to be told that Chase Travel had specifically requested an accessible room for me. However, nowhere on my booking details did it mention an accessible room was requested or required. Hoping it wouldn’t be an issue, I decided to go to the room anyway. Unfortunately, it didn’t meet my expectations. I had paid extra for a nicer room—a king bed, higher floor, spacious, and soundproof as advertised. Instead, I found the room cramped for an accessible layout, the bathroom had stains, and the view from the high floor wasn’t worth the additional cost. The lowered fixtures were inconvenient for me, as I’m slightly taller than average, and the outlets seemed randomly placed. Plus, all of the light switches besides the master and bathroom light did nothing. You either had all lights on or no light at all. To top it off, the room was anything but soundproof—I could hear an infant crying down the hall. I returned to the concierge to request a room change, and initially, they agreed. But about five minutes later, a manager informed me that a room change wasn’t possible because Chase Travel had supposedly requested an accessible room. I showed the staff that my booking did not indicate any preference for an accessible room, and I even called Chase Travel for confirmation. This quickly turned into a “he said, she said” situation, with no one from Hilton able to show documentation that an accessible room was ever requested on my behalf. At this point, I was so frustrated that I decided to stay in the assigned room just to end the back-and-forth. I made one final request: to add my Hilton Honors points to the stay, as Hilton’s website states that guests can add their awards number at the front desk upon check-in if they forgot to do so at booking. However, the manager informed me this wasn’t possible due to “commission reasons” because I had booked through Chase Travel. After this experience, I’m rethinking my loyalty to Hilton. I even have another Hilton booking in Japan, but I’m now hesitant to continue staying with the brand. What should have been a minor issue turned into a major headache. I expected better service from Hilton, and I’m deeply disappointed by how this situation was handled.
Paul Lee
00
Location was great at Mong Kok, and the subway was close by as well. The room was small and slightly dirty (some dust here and there), and parts of the room smelled like cigarettes even though smoking isnt allowed. The walls are thin and you can hear people next door. I was woken up one morning by the guy next door angrily speaking on the phone. You can also hear housekeeping knocking and rining the bell next door, which got a bit annoying. There is a 'Do not disturb' indicator light, but housekeeping simply ignore it, as a maid tried to enter my room when I was taking a shower. Remember to hang the paper sign if you dont want to be disturbed. But the worst part was my check in experience. I arrived early around 1PM and was told check in was at 3PM. I went and grabbed some food and coffee and came back at 3PM. I tried checking in, and was told that my room wasn't ready, and that they could downgrade me to a cheaper room if i wanted to check in. Had to ask them twice for how long it would take for my original room to be ready, and was told it would take 20 more minutes. I was given a voucher for a drink at the bar, but it was not open (the voucher said it would be open at 3PM). Overall I wasn't impressed with my stay.
Won Gu Kang
00
I admittedly booked this hotel based on the Hilton name alone, but no part of this hotel encompasses the normal Hilton standard. The staff were very friendly, but that is the only positive thing to report. They were always trying to do their best and helped accommodate my change in schedule and inability to modify my online booking. Unfortunately the hotel itself is not great. Although I did feel safe staying alone. The shower is Luke warm water at best and the rooms are very humid. So much so that after talking with the staff I was able to get a dehumidifier sent to my room. This is the only thing that made the stay manageable. I emptied out a very large bucket of water twice a day, that is how humid the rooms are. You can hear your neighbors in the middle of the night either yelling or moaning, but the dehumidifier helped drown that sound also! The hairdryer cannot be plugged into the bathroom outlets and the buffet was overpriced for what it was. The rooms are musky, dirty, stained and simply disgusting. I cannot stress enough how gross the walls, carpet and every inch of these rooms truly are. I would highly recommend booking elsewhere. 2/5 stars is only because of the employees that I didn’t give less
Jessica Gobler
00
The only plus point of this place is location. Here where things goes downhill… When I checked in, they only inform that it is a king size bed (great) but when I got to the room, it’s a wheelchair accessible room which is great for those who need it but the sink is very low. So when I asked to switch to a room with a regular toilet, I was told repeatedly that my booking (done via agent) is for this room type and I can’t change. After I informed that my booking was for a room with king bed, no mention of handicap toilet needed then the receptionist informed that my room costed more and is more spacious. After I said I don’t mind to “downgrade” to a regular room, I was told there’s no more king bed available, if I want to change to a twin room, I’ve to top up HKD100+ per night 🙄 I’m glad this is a work trip, otherwise my vacation will be ruined from the start. This is a very old hotel located in the middle of residential area, don’t expect a view unless you’re on the top floors and facing the right direction. Probably my worst Hilton experience thus far, making a note not to return.
MF S
00
This is my favorite hotel in Hong Kong. It's situated in a small retail/industrial area with a few short minutes walk to Nathan Road. The service is beyond great. Therooms are very comfortable and the staff are at a completely higher level of commitment to guest service than I find in other HK hotels. Mr. Joseph Ng at Front Desk is a shining star in the hospitality industry. Mr. Moore, Winnie/Winky are super attentive and super kind. The housekeeping staff are sincere, hard working and professional. I have zero complaints and a thousand of thousand praises for the fine ladies and gentlemen who run this hotel so well. I feel like a highly valued guest everytime i stay in this hotel. Hilton must be proud of them, one and all. Guests from North America need to bring their own adapters. The rooms have the type G socket which has three rectangular pins in a triangular pattern. I'm told Government has banned the use of adapters because 191,000 HK hotels have burned down to the ground after those adapters were used. :)
Fortino V
00
Nearby Attractions Of Hilton Garden Inn Hong Kong Mongkok
Ladies' Market
Ladies' Market
Goldfish Market
Cordis, Hong Kong
Eaton HK
Victoria Harbour
Fa Yuen Street Market
Broadway Cinematheque
Metropark Hotel Mongkok
Dorsett Mongkok, Hong Kong
Ladies' Market
3.9
(5K)
Click for details
Ladies' Market
3.8
(4K)
Click for details
Goldfish Market
4.0
(2.8K)
Click for details
Cordis, Hong Kong
4.3
(2.3K)
Click for details
Nearby Restaurants Of Hilton Garden Inn Hong Kong Mongkok
美滋鍋 Beauty in the Pot
Kam Wah Cafe & Cake Shop
London Chinese Restaurant
Paradise Classic
Hing Kee Restaurant
Paradise Dynasty
Dim Dim Sum Mong Kok
Dim Dim Sum Jordan
Yat Tung Heen - Eaton HK
Hong Lin Restaurant
美滋鍋 Beauty in the Pot
4.8
(2.1K)
Click for details
Kam Wah Cafe & Cake Shop
3.7
(2.5K)
Click for details
London Chinese Restaurant
3.6
(1.9K)
Click for details
Paradise Classic
4.8
(1.3K)
$$
Click for details
Learn more insights from Wanderboat AIBasic Info
Address
2 Soy St, Mong Kok, Hong Kong
Map
Phone
+852 2201 3688
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Website
hilton.com
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Reviews
Overview
4
(876 reviews)
Ratings & Description
attractions: Ladies' Market, Ladies' Market, Goldfish Market, Cordis, Hong Kong, Eaton HK, Victoria Harbour, Fa Yuen Street Market, Broadway Cinematheque, Metropark Hotel Mongkok, Dorsett Mongkok, Hong Kong, restaurants: 美滋鍋 Beauty in the Pot, Kam Wah Cafe & Cake Shop, London Chinese Restaurant, Paradise Classic, Hing Kee Restaurant, Paradise Dynasty, Dim Dim Sum Mong Kok, Dim Dim Sum Jordan, Yat Tung Heen - Eaton HK, Hong Lin Restaurant
