Hilton Garden Inn Hong Kong Mongkok — Hotel in Hong Kong

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9.10 I went through reviews of the hotel and was a bit disappointing at the management. They are the one who manage not the staff. It was obvious no one reply or follow up on all the issues guests mentioned. Negative comments are treasure they point u what to improve.

U can get a customer, an undercover or pay for the mystery customer. Lack of manpower is common in every industry it is not an excuse.

Last visit the receptionist at least let me have a card of all Hilton honours. I was an elderly maybe my friends would like to stay whatever. In uniform you are representing Hilton. No matter what you said what you do a bit more for the potential guest or walkby, u never know the good or bad comments might bring potential clients.

It was a pity such a decent hotel it was not highly recommended.

Looking forward to her improvement.

6.10 I must have left the only compliment to the overnight receptionist, a tall young guy he is the best comparing with the staff at the restaurant.

I did not check on his name tag if the hotel treasure potential employee I recommend him. After 10+ years in the hospitality industry. I had an eye on good services n I am a bit demanding for all hotels I viewed especially front office.

28.9.2023 I walk in and was quite disappointed breakfast buffet at 214$+ for walkin. Lunch dinner served Chinese dishes. Overnight male receptionist patiently explain. I reach coffee shop the man n woman put a long face n not really eager to answer. I ask their permission to take moon cake pictures. A good chance to promote handing me the leaflets......

The small n delicate hotel at the back of fruit market. Spacious bar at corner it is stunning at night I it is better than small hotels at Tsimshatsui.

Should go n pay a visit to the coffee shop n review again.

17-18 Jan 2024 Winky change my room to higher floors. Guess preblock room at low floor, it is ready, noisy at times. If I wait a while for the high floor room, it is quietness I requested. I liked the small square bathroom. The narrow ditch with raw edge. Drunk, sick guest might not aware the rubber map can cover it. I remind myself it is sharp. .....Minibar empty stationary missing. I got them at reception. My collection of hotel pens? Cocktail not possible.......

Front office staff are good. They are patient to answer myself endless questions. Joe was the super tall guy. A busy overnight receptionist I met several months ago. Ps see reviews earlier. Helpful and informative. I see future n potentials from them. Team members Henry, Ben, Manager Simon. l learnt from Simon about Hilton......

A bit disappointing to have buffet breakfast without newspapers. I got up early to to read through various newspapers. My soul food. My brain activity while I enjoy buffet breakfast. I guess staff at buffet breakfast are not professionally at least not well trained. I am an early bird 99% from all my tours guests are welcomed to sit and wait for official opening hours. I was so surprised to see she seem to say U are slowing my duty. Food are displayed her duty was to place cutleries. I heard someone ask for my room number in a quite cold voice. No excuse me, may I have your room number? I was even shock at one saying Cappuccino as foam . The boiling water pouring into small tea pot is a bit dangerous. I wonder why the hot water did not go straight into teapot. Spilling. Clearing dishes not quick enough. Remember few guests as I start 0630 eating. $198+ is fine. Noisy trollies due to bad wheels I guess. I will revisit solely because of the hospitality front office staff. I expect vast improvements in areas...

I recently had the unfortunate experience of staying at the Hilton Garden Inn Mongkok, and I must say that it did not live up to the standards I expected from a Hilton property. My stay was marred by various issues, including unhelpful and unfriendly staff, lackluster breakfast options, unpleasant room conditions, an inconvenient location, deceptive advertising regarding the closure of the pool, and an unresponsive Guest Officer named Anthony Ng.

Let me begin by addressing the staff, who were far from welcoming or helpful. From the front office to the security guards and servers, their overall attitude left much to be desired. The lack of warmth and professionalism was evident, making interactions with them a frustrating experience. It was difficult to approach them with any concerns or requests, as their unfriendly demeanor was unwelcoming. In particular, the Guest Officer, Anthony Ng, was notably unhelpful and displayed a disinterest in addressing guest needs or resolving any issues that arose.

The breakfast offered at the hotel was underwhelming and lacked variety. The options provided were basic and uninspiring, failing to deliver any standout dishes or flavors. The lackluster presentation further diminished the overall dining experience. Given the reputation of the Hilton brand, I had expected a more enticing and satisfying breakfast spread.

Upon entering my room, I was immediately greeted by a strong smell of cigarette smoke, despite requesting a non-smoking room. The persistent odor throughout my stay was highly unpleasant and made it difficult to relax. To make matters worse, the room's carpet was visibly dirty and appeared as if it had been soaked in unpleasant water for an extended period. The lack of cleanliness and maintenance was disheartening, raising concerns about the overall upkeep of the hotel.

The hotel's location in Mongkok was another drawback. It is situated in an area surrounded by hardware stores and is quite far from the nearest MTR station. This proved to be inconvenient for exploring the city, as major attractions and shopping areas required relying on taxis or other means of transportation. Guests should be aware that the hotel's location may hinder their ability to conveniently access popular destinations.

In addition to the aforementioned issues, I discovered that the hotel's pool was closed for maintenance during my stay. Surprisingly, this closure was not clearly communicated on the hotel's website or through some of the third-party online travel agents where the hotel is advertised. This lack of transparency regarding the closure was deceptive and added to the overall disappointment of my experience.

In conclusion, my stay at Hilton Garden Inn Mongkok fell far short of my expectations. The unhelpful staff, underwhelming breakfast options, unpleasant room conditions, inconvenient location, deceptive advertising regarding the pool closure, and unresponsiveness of the Guest Officer, Anthony Ng, left me thoroughly dissatisfied. I would not recommend this hotel to others seeking a comfortable and enjoyable stay in Mongkok. Prospective guests should consider alternative options that offer a more pleasant and...

I recently booked a stay at this Hilton location via Chase Travel, and the experience has been frustrating from start to finish.

As I’m traveling around East Asia, I chose Hilton for most of my higher-end accommodations, expecting quality and consistency from the brand. Unfortunately, this particular stay was disappointing.

When I checked in, I was informed that I had been assigned an accessible room. I politely mentioned to the concierge that I would prefer a standard room, only to be told that Chase Travel had specifically requested an accessible room for me. However, nowhere on my booking details did it mention an accessible room was requested or required.

Hoping it wouldn’t be an issue, I decided to go to the room anyway. Unfortunately, it didn’t meet my expectations. I had paid extra for a nicer room—a king bed, higher floor, spacious, and soundproof as advertised. Instead, I found the room cramped for an accessible layout, the bathroom had stains, and the view from the high floor wasn’t worth the additional cost. The lowered fixtures were inconvenient for me, as I’m slightly taller than average, and the outlets seemed randomly placed. Plus, all of the light switches besides the master and bathroom light did nothing. You either had all lights on or no light at all. To top it off, the room was anything but soundproof—I could hear an infant crying down the hall.

I returned to the concierge to request a room change, and initially, they agreed. But about five minutes later, a manager informed me that a room change wasn’t possible because Chase Travel had supposedly requested an accessible room. I showed the staff that my booking did not indicate any preference for an accessible room, and I even called Chase Travel for confirmation. This quickly turned into a “he said, she said” situation, with no one from Hilton able to show documentation that an accessible room was ever requested on my behalf.

At this point, I was so frustrated that I decided to stay in the assigned room just to end the back-and-forth. I made one final request: to add my Hilton Honors points to the stay, as Hilton’s website states that guests can add their awards number at the front desk upon check-in if they forgot to do so at booking. However, the manager informed me this wasn’t possible due to “commission reasons” because I had booked through Chase Travel.

After this experience, I’m rethinking my loyalty to Hilton. I even have another Hilton booking in Japan, but I’m now hesitant to continue staying with the brand. What should have been a minor issue turned into a major headache. I expected better service from Hilton, and I’m deeply disappointed by how this situation...