I have been staying at the same hotel in Macau, and the Sofitel Macau at Ponte 16 team has been exceptional in their dedication. As always, I felt a warm and welcoming atmosphere upon check-in, making me feel right at home. The team at Sofitel Macau pays careful attention to guest preferences and goes above and beyond to create a personalized and perfect stay experience. Even though the team leader, Miss Doreen, was on vacation during my stay, her colleagues communicated internally to ensure thoughtful arrangements for the guests.

Throughout my stay, I deeply felt the care and professionalism of the executive team. The front desk staff Macy & Melsan were friendly and efficient, providing a truly hospitable experience. As part of their environmentally friendly initiatives, the hotel no longer provides single-use plastic bottled water in the rooms and has instead installed a filtered water dispenser. While I appreciate the concept, I personally found the taste of the filtered water somewhat unpleasant, and I would suggest the hotel consider offering alternative options such as large glass bottles of water.

The executive lounge, which now serves breakfast, was a delightful experience. The breakfast offerings were plentiful and exquisite, just as they were before the pandemic, catering to different tastes. During both breakfast and cocktail hours, the service staff Victor and Ann from the executive team frequently checked in with guests to ensure cleanliness of tables and promptly replenished food and beverages, showcasing their attentive and caring approach.

Overall, the executive team at Sofitel Macau has left a lasting impression on me. Their warmth, professionalism, and attention to detail made me feel truly at home. Whether it was Miss Doreen or other team members, they exhibited excellent teamwork and personal qualities. I highly recommend this hotel to Macau travelers seeking high-quality service and a comfortable stay experience.