Prague Ghosts Legends Museum — Attraction in Prague

I don’t usually bother leaving bad reviews online, but I felt rather upset and believe it might be useful for fellow travellers to know this;

This museum does not allow service dogs. Now, before you go and think “no dogs means no dogs”, please know that my dog has the proper paperwork, the proper vest and I always carry my legal papers in case I meet any trouble.

I was asked ‘what, are you blind?’ As a response to me explaining that my dog is a service animal and I’ll happily prove it if need be. Most of the time, people see the vest and know that 1) my dog is trained and will not cause trouble and 2) legally speaking, I cannot be expected to separate from my service animal unless incredibly necessary. Those situations are rare and close to impossible.

I don’t know if there is a loophole where a business can refuse entrance (the man literally shut the door so I could not go) regardless of legal service animal paperwork… but I was very disappointed.

Please note: I also had my dog in a carrier to facilitate people’s comfort. I do not need to do this, I purchased it entirely to make it easier for those with animal fears and/or allergies. I have PTSD and I am Autistic.

Not all disabilities are visible, please do better. Thank you. I did not end up being able to go at all, the man did eventually give up and rudely said I could go— but at that point, I didn’t feel safe doing so and left...

Super bad experience.

I have bought a double ticket for this and was told it is open until 22:00.

We came at 21:30 for the tour and there was one older fat guy there that told us super agresive that we can not visit because it is too late. I kindly asked him if we could maybe do a fast tour as we were leaving the city the following day and we would like to use the tickets we bought.

The guy then got very aggresive and said “Do you speak english?” …

I said this is BS since we bought the tickets and were not allowed to use it. He than slammed-opened the door and shouted: “Do you want to fight me?” 😒😒😒

I was not sure if I should call the police or not, but chose not to, however I strongly recomand you not to visit this place in order not to get your holiday vibe get ruinned as long as such behaviour is displayed as face of a...

We, unfortunately, didn’t even get a chance to go to the museum, because of the receptionist guy. I was really excited, but the guy started asking us random and uncomfortable questions. He basically harassed us, mocked the political situation (a dire situation) in our country, and spewed propaganda at us. He mocked the people fighting for our freedom on the streets for MONTHS! I have absolutely NO idea why he has the urge to harass people like that, but other reviews also state he likes to ask weird questions and mock people. He wouldn’t listen to our reasoning and kept pushing us to buy the ticket. As people who have suffered decades of occupation and now our freedom itself is on the line, we just walked away. Only wish I knew some “bad” words in Czech, so I could answer him properly in other than Georgian...