This was a delightful experience and a wonderful way of visiting sights in Paris. I took very beautiful pictures because of the view and time of the trip.

This was my first time in Paris, and I used the night tour option, which left from about 8:15pm daily from Champs- Elysees. There is a bus station which is just a poll with the picture of the bus. It could be difficult to see properly at night so move slowly. You could purchase your tickets from different places, online, vendors or at the bus. I recommend buying at the bus. I bought my ticket from a very impatient vendor who rushed me to pay, and I was so confused I had made a purchase without getting information about the bus time, tour route, pickup location, and weather etc. After taking my payment he said go to Champs- Elysees and before 8:15pm and he handed me the bus tour leaflet. I was in so much shock, where was I, where is Champs- Elysees, how do I get there, and I had a couple of hours before the ride. (I did not know they had a different location for the night tour before I paid). Like any tourist I felt fear and a lot of confusion. I did not know how I could navigate myself to this different location. I could not wait outside because it was cold, and it started raining that evening. Finally, by the time I finally got to the bus stop, I missed the bus. It was not a great experience and I felt very down. I felt the money was lost. I emailed the contact details they shared online; I couldn’t call (they shared no number I could see online) I received an automated reply saying they will reply asap. This was Sunday and I was to leave Paris on Monday. I didn’t find information on their website on actions to take if the weather is bad or if you missed your bus what you could do to redeem your ticket etc. I took matters in my hand and walked to the bus attendant later that day and he let me on the bus. Imagine, I could have missed this interesting experience if I had not done this.

Finally, I must add the following: their website mentions ‘’fully flexible tickets’’, but if you don’t go online you would not know. No washroom on the bus. I don't know if they would stop, have loose change on you to pay to use the washrooms in stores, and don't drop your phone if you are on the top of the bus.

My feedback to BIGBUS, would be the following: Offer your guests napkins to clean the chairs especially when the seats are wet or dirty. Have your vendors on the street, share all the details and accurately before the visitors purchase the tickets.

Thank your for making this experience possible.