Gare du Nord — Attraction in Paris

Extremely poor customer service, manners, assistance, and sense of compassion. I spoke with one member of staff from the disability assistance office and first asked if he spoke English as my french is poor. I just wanted to ask where the baggage place is and if I can definitely leave the baggage there. He first said no. I then gestured if his colleagues inside the office spoke English but again he said no. I began to walk away and he then asked what it was I wanted. All with a looked down on feeling and a kind of resentment. Later in the day I enquired specifically at lost and found desk about a purse/wallet that I believe had been stolen (but hopefully handed in). I used Google translate to assist myself as my french is poor. The person serving on May 21st at around 16:00 said no purse has been handed in. I tried to ask another question as I feel there was a misunderstanding about the item (purse as opposed to wallet, as well as size colour etc). She then turned to colleagues, ignored me, and had a conversation between themselves and laughed among themselves. Her colleagues did however encourage her to finish dealing with me. But she just wandered off, basically refusing to continue a conversation with me. I was very upset as I had sentimental items in my purse and became tearful. Another colleague came over and I explained again to them. I then just wanted to ask where the police were located inside the station which she then answered which I am thankful to her for. I understand the annoyance of dealing with foreigners in a country may cause, but in a travel based role, it is a part of the job. Simply acting with compassion and curiosity should be included in training and any bias attitudes should be discouraged. I used translator apps to assist myself and spoke the limited french I could. I am unsure what I truly did to anger this woman to...

I’ve been everywhere in France for 3 weeks We went to board the train to London 10-9-23 at 6:09. Track 5 There was no sign for track 5 Track 1-4 was labeled but not track 5

There were 2 people a man and a women just talking and not helping.

I yelled at them which way was track 5.

The women said I was rude while she continued with the discussion with the male. She was extremely rude. Then she proceeded to scold me for yelling and being rude.

While I can handle that the next thing she said was extremely offensive and had I known that I could call someone I would have.

In front of my wife she said “WHAT JUST BECAUSE I DINT SLEWP WITH YOU LAST NIGHT AND YOU DIDNT GET LAID, you don’t have to be rude”

Unbelievable down right disgusting that someone would say that.

She know who she is and you should too

African Parisian women mid thirties.

That king of disrespect I can understand from others but not from a person who represents the French people.

If I would have had more time I would have called the train service and complained.

We don’t deserve such disrespect as I just dropped $5,000 in France to be treated like that.

Unbelievable after 3 weeks of just great visit to leave on a sour note.

She owes my wife an apology. I know we will never get one and I also know I won’t come back

Super disappointed in an individual that is paid from the train depot. She deserves to be reprimanded and if she worked for me fired TERMINATED. I asked her for her ID and she told us she was going to throw us out.

I don’t expect I will hear from you but at least I said what needed to be said.

My wife is beside herself and I think at the very least she deserves an apology.

This was very disheartening after spending a wonderful time in France with such great people.

To be diminished in such a way was just terrible.

I will write a review everyday until I...

I am writing to express my disappointment and frustration regarding the treatment I received from one of your staff members at the metro station in Paris on the evening of May 24th, 2023. As a first-time visitor to your city, I was excited to explore the sights and experience the local culture. However, my experience with your metro system has left me feeling unwelcome and unfairly treated.

When I arrived at the Paris terminal after travelling from London via Eurostar, I purchased a metro ticket and proceeded to the metro platform. Unfortunately, I was not able to validate my ticket at one of the machines, as I was unfamiliar with the process and did not want to hold up the queue of people behind me. Instead, I followed the flow of people towards the platform. I had no intention of evading payment or riding the metro for free.

However, I was stopped by one of your staff members who checked my ticket and found that it had not been properly validated. Despite my explanation of the situation and my assurance that I had paid for the ticket, the staff member refused to listen to me and threatened to call the police. I was then fined €35 for what I believe was a simple mistake and a lack of clear instructions or guidance for tourists.

I understand the importance of enforcing rules and regulations onpublic transport systems, but I believe that this incident was handled unfairly and without consideration for my situation as a first-time visitor to Paris. I believe that the staff member in question should have shown more understanding and compassion towards a tourist who was trying to navigate an unfamiliar system.

It is important that tourists feel welcome and supported when visiting your city, and incidents like this do not contribute to a...