Hermès — Local services in Paris

As a long-standing Hermès devotee and seasoned global shopper across both European and American flagship boutiques, I can confidently say that my experience at the 17 Rue de Sèvres location reaffirmed the maison’s legacy of excellence, savoir-faire, and discreet luxury.

Catherine, a distinguished artisan with over seven years in the Jewelry department, was an exceptional guide. Her encyclopedic knowledge of Hermès history and the evolution of its fine jewelry collections made our exchange truly memorable. She exuded kindness, humility, and grace—effortlessly blending professionalism with warmth. Catherine even offered local Parisian recommendations that reflected the same thoughtful precision as the pieces she curated for me.

During my visit, I also had the pleasure of working with Nathan, a promising intern whose attentiveness and dedication were evident in how he helped track down elusive jewelry items and two sandal styles that have proven nearly impossible to source in the United States. His quiet efficiency and respectful enthusiasm made for a seamless continuation of the experience.

My visit culminated with Emmanuel, a seasoned Hermès expert whose discerning eye and personalized attention earned him a well-deserved gold medal in my book. He located two rare shirts I had been searching for across multiple Hermès stores in the U.S. and suggested a private custom fitting—a sophisticated offering aligned with the house’s enduring emphasis on craftsmanship. Although the tailor was unavailable that day, I fully intend to return for a bespoke session that reflects the maison’s commitment to timeless elegance.

While I was unable to secure a leather walk-in appointment during this visit, I must commend the elegant and composed check-in associate, whose polished demeanor and professionalism exemplified the refined ethos of Hermès.

In all, this boutique delivers not just a transaction but an elevated journey into the world of French luxury. For a seasoned Hermès collector like myself, this Parisian temple remains a benchmark for service,...

RUDE - SALESLADY AT THE GEORGE V BRANCH. 🚮Terrible customer service especially by the lady manning the women’s garments section. Quoting the exact date I was there 31/10/2025 at around 5pm. The lady at the garments section on the right side on the 2nd floor, after waiting for almost 30 minutes, comes holding a garment belonging to another client, asks me as a by the way, “what do you want” in a super aggressive… It seemed like she didn’t want to attend to me. I answered her and she said they didn’t have the outfit then added that she did have time that she had other clients to attend to. 🧐👀

She was so rude I just had to say thank you & leave. Ended up getting that outfit from the flagship branch. For a brand as big as Hermes I expect customer service to be top notch. The security manning the floor felt sorry for me he fell short of saying sorry but chose to look away. But I could tell he had noticed how unprofessional the sales colleague was.

Needless to say, we had come a few days earlier with the hop of getting some shoes… we waited exactly 1 hour 40 minutes to get attended to. We ended up not getting the shoes as our mood was already dampened. However went to the branch af Rue du Faubourg Saint Honoré (the flagship store) and got our items. Great customer service in that store, the attendants have such great spirits. Everyone’s so positive in that store which is the opposite of the Avenue George V branch. Such a stark difference from George V’ branch. I hope Hermes management can look into this. The sellers (especially in this branch) must learn to treat everyone with respect. One star because of the...

Dear Hermès, please stop wasting our time. You are insulting client’s intelligence by the nauseating games you play. If your staff is going to refuse the “coveted leather bag collection”, best to not schedule an appointment. In addition if your staff is going to lie, and play deceptive tactics do so a bit more professionally. I arrived at my appointment, and was met with a very uncaring Chinese woman. She clearly is there to service the Chinese clientele. As such you should simply keep her doing that. What was the point of asking me what I wanted when she had no intentions of selling the bag of my choice. She brought back the most matronly bag style I’ve ever seen. Not only was it completely different than what I asked for she brought out one ugly bag, and no other options. When I asked to see other options she lied, and said there were no stocks. I browsed about the shop a bit longer only to see her service another client with the bag I asked for. I’m not one to make a fuss about material goods. However this particular appointment felt rather discriminatory… As a stockholder since my teen years, I can appreciate the idea of your advertising tactics. However as a client, discrimination is never ok. Had it not been for the 1000+ positive experiences my family, and I have had over the years, I would seriously… Please match the experience to the price tag, it’s getting rather tacky. If your staff is going to lie don’t schedule...