I went to quickly check at the Salvatore Ferragamo store in Printemps, blvd. Haussmann whether the brand could repair my Studio Box bag. My bag fell on the ground that day and two of the legs and part of the leather on the bottom got damaged. While I was approaching the SF stand, the sales person did not say hello, but rushed to pick up the phone and made me wait for at least 5 minutes, giving me almost her back. When she finally finished her call, she greeted me in a cold, unpolite way. I ignored that and explained why I was there, showing her the damage on my bag. She showed 0 interest and asked in a very aggressive way: “what do you expect us to do?” Well, I said, this is what I would like to figure out and under what conditions. She was unable to reply and then she told me : by the way, you are at the men’s store. As I was in a hurry, I did not pay attention that I was indeed at the men’s store. She recommended in a rude way to go to see her colleagues from the SF women’s department. I only had 2 minutes, as I was in a rush to get my Eurostar train. I asked her how the brand was then proceeding with men’s articles, as I supposed that the procedure would be the same for women’s and men’s products. She told me that she does not know and it has never happened to have a damaged article. She again told me very aggressively to go to the women’s store.

I was very surprised of this extremely rude behavior and told her so. Then she replied aggressively : “So what are you still doing here? (Alors qu’est-ce que vous faites encore ici????)” I asked her name (as she was not wearing a badge) to send a complaint. She refused to give it to me and lied to me that she would put me on the phone with her manager. She gave me the phone and the man from the other side presented himself (I do not remember his name) and explained that he was working at the women’s store and that he is not her manager. I then explained my issue with my damaged bag and that I was looking to know how to repair my bag. He was very helpful and gave the needed information. I then proceeded with my complaint about his colleague. The man replied that “he was asked to protect her” and that basically I cannot make a complaint against her. I explained how she had replied to me and then the woman, hearing what I was saying, started laughing at me. “Is it a normal behavior for a sales person”, I asked the man… And then she went to call the Printemps security guard who came and stood next to me. As a threat, so that I leave asap, I suppose…

Spending thousands of euros on products and being bullied by a sales person is definitely not acceptable and is certainly not a luxury experience. Basic language, ugly wording, lack of basic general education and complete incompetency and lack of knowledge about the brand are all inacceptable and cannot be tolerated in any shop, even more in a high end/luxury place. I hope that the direct manager of this person and the HR could watch a record video from this incident. This happened on Sunday, 10th December 2023, around 11h30 at the Salvatore Ferragamo men’s store in Printemps, boulevard Haussmann. The rude sales person is a blond young woman between 22 and 26 years old probably, she was alone at the store. This is the last time that my husband and I would ever visit Printemps. The image and reputation of both Printemps and Salvatore Ferragamo are ruined by this sales person. Both my husband and I are appreciating the quality of SF’s quality, but we are very disappointed that the brand could be represented by such an arrogant person.