Hilton Paris Opera — Hotel in Paris

Pros and Cons – After spending over 450000 points -- Iffy Customer Service. My husband and I reserved Executive room for 4 nights using points and paid for our 5th night. I have been a Hilton Honors member for many, many years. I usually book Hilton properties when I travel for business or pleasure. For the most part we did not experience problems, except for 1 item that took 4 days to be resolved. Based on our experience, would I stay there again? I would like to say yes – but for now it’s a lukewarm Maybe.

Here’s a summary of pros/cons: Pros: Executive king rooms is spacious – loved the heated bathroom floors

Beautiful Grand Salon

Convenient, easy, and delicious dinners at Le Pain Quotidien (QPD).

Executive lounge staff is wonderful. Rachel lives and breathes customer service – very helpful, caring and sparkling personality. Nice setup – would have liked to have sparkling wine and other beer than Heineken offered. Yummy breakfast – nice selection in the breakfast restaurant.

Great location – easy to get around the city.

Cons: Adjoining room doors needs to be better insulated. Too easy to hear conversations from next room

Executive lounge is too small –the breakfast restaurant has to be used for overflow during evening reception.

Received turn down service only 1 night out of 5

Concierge provided wrong metro information – a transfer station that was suggested has been closed for over a month. It caused us to take a much longer route since we didn’t discover it until we were already on the metro. Changes and closures (strikes) happen. Suggest review of the metro/RER website for closures/interruptions be part of the daily briefing, before the start of a shift.

Our room safe did not work from Sunday until Wednesday. We asked 4 times for it to be fixed – informing both the front desk and the Concierge. This meant we had to caring around with us items I would have preferred to leave in the room safe. Huge Inconvenience! On Wednesday, Louis from the front desk said he would personally take care of it. After waiting a long while, my husband phoned the desk to inquire about and was told he left for the day. My husband worked with another associate (Emmanuelle) and the safe was finally repaired. We’re on vacation, so for us to spend time waiting for the safe to be repaired made us not satisfied with our stay.

The Hilton Guarantee is “If you’re not satisfied with your stay, let us know and we’ll MAKE IT RIGHT”. On Thursday, we spoke with Manon, the Assistant Duty Manager regarding this matter. Initially, we were offered 15,000 Hilton points. After spending over 450,000 points (over 100,000 per night), that did not seem to be a fair offer. We requested credit for one night’s stay and transport to the airport.

A few moments later, Manon verbally said she could offer 15,000 points and transport to the airport. We asked to think about it. Within a few minutes, we received a text changing the offer to be 15,000 points or transport to the airport. In the end, we were tired of going around and around and took the transport offer. Based on past stays with Hilton, I just did not feel they cared about us or our vacation. They cared only about revenue and sales metrics for...

I was greatly disappointed to learn upon check-in that the executive lounge for diamond members was unavailable due to a private buyout. (Our stay was smack during the 2024 Paris Olympics) This should've been communicated to us prior to us booking the room. However, in light of the lounge not being available to us, the hotel did provide us with vouchers for two drinks per day. The drinks were wine and beer only. We were disappointed that spirits were not included. While the hotel is lovely in its history, decor and convenient train accessibility location, I would warn potential occupants that due to the nature of the train location, you hear and feel the rumbling each time the trains go by. While the trains and transportation are underground, you still do feel and hear it. Our room location was on the first level and we could feel and hear everything. I'm not sure if this applies to higher levels. The hotel only goes up to level five. The location of the hotel is in a very active area and a noisy area of town as well. I would not recommend this hotel if you're looking for a relaxing stay. However, if you're here for business or if you need to get in and out of the city, this would be your location. Plentiful shopping and dining opportunities surround the hotel.

Our room was a king bedded room. It was for European standards, a good size however, it was super tight at the end of the bed as there was a desk and chair at that location. As we could not squeeze by, we pulled the chair out and set it aside. The room came with another chair and a table so the two chairs opposite the table served as our mini living area. While the hotel touts itself as a newly refurbished property, the bed was hard as a rock. The bathroom was very large, but only one sink. The bathroom was large enough to definitely accommodate two sinks. A nice powerful showerhead as well as a rain showerhead.No tub, walk-in shower only, two nightstands on either side of the bed, each with a drawer. A refrigerator is included as well as a coffee maker. Good sized hanging closet area and safe.

On several occasions, we also relied on local transportation, which included Lyft and Bolt; Paris' equivalent of Uber? Every time we used those methods of transportation, the drivers would never pull up in front of the hotel. They would've inevitably be across the street or down the same street and in a different location. I don't know if this was due to dumb drivers or a combination of dumb drivers, and their inability to get to the front of the hotel? Either way, it was extremely frustrating and we were constantly being billed a wait fee for them being in the wrong location or playing frogger and taking our own lives in our hands and crossing a very busy street to get to the opposite side. I digress, this is not a review on the methods of transportation.

The hotel offers a lovely breakfast. The bar is nice and open with plenty of seating. We did not use any of the workout facilities, nor did we have any type of dinner service in the hotel.

As Hilton owners, I probably would stay elsewhere on our next visit to Paris. This is a lovely experience, but I believe there are other Hilton...

Booked and paid for 2 Executive rooms, 1 was clearly executive but the second was most definitely not! Booked a family trip to Hilton Paris Opera, for context me, husband and our girls who are 10, 13 and 14 so pretty much full sized adults at this point. For this reason we specifically booked 2 executive rooms as, having done research on the various options, we felt would give more space than the much cheaper superior or Deluxe rooms. The price difference for the time we stayed was around £80 per room per night for the Executive upgrades (a total of £320 per room extra). I had emailed the hotel ahead of time asking if they could try to place us in rooms next to one another or perhaps across the hall from one another and I also emailed asking if they could make sure the second room had been made up as 3 separate beds (you know what siblings are like about sharing beds at that age!) I did get a non-committal response saying they'd do their best. Well obviously, a couple of weeks notice of such requests isn't sufficient, but I suspect we never had a hope of getting adjoining rooms because, when we checked in, the room for 'us' was lovely - plenty of space, loads of wardrobes, a nice sofa and chair area and a lovely big bathroom. The girls room? Much smaller – about 2/3’s the size with a bathroom half the size – exactly like the pictures/description of the smaller/cheaper rooms on their website – the result was that there was barely enough floor space for the roll out bed, nowhere to set up the stand for the suitcase as it blocked the door, a small wardrobe that clearly originally had 3 sliding doors but only had 1 badly scratched one left. But worse was the actual front door - you literally had to give it a good hard swing and assistance with your foot to get it to shut. The interior lock didn't work AT ALL and there was no secondary lock, so it was impossible to secure the door from the inside without putting a chair up against it. We assumed there had been an allocation mistake so reported to the reception immediately that we had not been allocated the 2 executive rooms we had booked AND PAID FOR. Their response? Its an old hotel, we have different sized rooms – well yes, most hotels do, and this is advertised and sold accordingly – small room = cheaper, larger room = more expensive. And WE HAD CHOSEN AND PAID FOR LARGER!! As for our concerns about the door not locking? ‘Don't worry, no-one will try to get in the room whilst the girls were in there’ - I mean seriously? I wonder if the person who told us that is happy to sleep with THEIR home doors not secured on the inside? Yes, you need a key to get through a door if you’re doing it honestly, but its not honest people we’re worried about! So the girls spent the entire time jamming a chair up against the door for safety! (to be fair this was quite handy given that there was no room for it once they were all in there anyway thanks to its small size and the roll out bed!). My point here is that yes, hotels have different sized rooms - AND THEY ARE PRICED ACCORDINGLY - to try to insist that a room that clearly was NOT an executive one was? – that’s bordering...