le gramme (corner Printemps) — Local services in Paris

This is genuinely shopping experience from hell.

I bought a ring online on 19/7. Without any explanation and the customer service was completely non contactable, the shipping was delayed by 2 weeks. During this time, WhatsApp, live chat and emails all no reply. Phone not working. On 30/7 finally shipped, no explanation or whatever. Over a week later now, it's still in Paris based on tracking! Contacted DHL and they said the paperwork from Le Gramme was incorrect hence it couldn't be shipped. Attempted to contact Le Gramme again, no reply! Nothing from live chat or email.

Disrespectful, disappointing and irresponsible company. No product in sight or follow up after taking over 1000USD for a ring!

After I posted all of these on Google, IG and even the CEO’s IG page, they finally shipped it. On 10/8, I received the item and it was broken. The gold was eroded even. Attached photos.

So I asked for returned. Parcel back to DHL on 11/8. And arrived in Paris 16/8. It was stuck in custom for 11 days! DHL said the documentation for tax exemption for return product was not completed. DHL contacted Le Gramme but no reply. So Le Gramme was fully aware of it for 11 days and did nothing! Then today, 27/8, the custom is sending the parcel back to me! How unethical! Business scam to refuse return by on purposely refusing to do the proper paperwork and trying to escape refund!

Everyone should be cautious and think twice when dealing with this fraudulent business model. I have left the same story in Le Gramme Instagram and their CEO's instagram, as it is the truth. My order is 22355, shipping to Australia, Le Gramme can't deny the legitimacy of my experience.

I’m reserving to dispute this charge on American Express as I have refused to pay for this transaction, and I’m filing police...

I am reaching out here to express my disappointing experience with the quality of online customer service received during the warranty process for my bracelet. My jewelry piece has been in the procession of your repair facility since April 25, 2025. From the very beginning of the warranty process I was advised that repairs process should take 6-8 weeks. We are now at 11 weeks. Or 3 weeks past the longest turnaround time. I do not have my jewelry back, nor I have any information. Throughout the process I have received an email with unreasonable excuses for repair delays, which is not acceptable. Numerous time a I have tried to follow up via email with your support, but get nowhere. Since June 28, 2025 I have not received a single response to any of my inquiries/follow up. I am extremely disappointed and frustrated! I need an immediate reaction and resolution to this matter. This is an unacceptable service for a company that positions itself at such a level. The bracelet was purchased online in the USA, but it was sent for repair to one of the Paris stores. Since nobody has been answering any emails for 11 weeks, there is nothing left to leave a message about our experience here, hopefully to have some attention to our problem and a...

Hello.

In August I was requested by your support to send back a cable bracelet that broke for it to be inspected and repaired.

I've been told the repair will take 6-8 weeks and that I will be kept up to date regarding the repair process.

We are now in January, around 20 weeks after a l've sent you the bracelet and I don't know anything about my bracelet and your email support won't reply to my email anymore.

I started contacted you ever since those 8 weeks passed and every time I was told that "you should have the bracelet back from repair next week" but that next week.

I’m very disappointed with the quality of both the product and the service for something that retails for over 400€. I would’ve like the quality and service to make the amazing designs.

Please have someone look into...