I wish I can give no star but I can’t. The male reception staff on 20th May evening was utterly rude. I offered to give him all shoes locker keys and my tickets at one go as there were no instruction on the protocol he insisted on, but he didn’t take them all. He just tried to rush through all things in Japanese with limited body language impatiently. Finally we understood that he wanted us to give him the male and female keys separately. No problem it’s easy peasy. We followed his instructions and clear stuffs for him. In order to do things step by step without overwhelming the counter, I just hold the tickets in my hand when we sorted the keys things out. After he exchanged the shoes locker keys to the bath locker keys to us, I found there was no barcode to log the expenditure so I wonder how can we rent a towel. After I said towel, he just went crazy and repeated the same words angrily. At the end he chose to hit my hand and grab the tickets in my hand with angry murmur. I was so shocked. I had never experienced such a terrible customer service in any place I visited around the world, it is even more ridiculous that happened in Japan. With so many tickets that they collected from EACH customer, why don’t him just pick one from table so I can understand what he was after? I am not sure but his attitude is much better towards:

1. Westerner male
2. Japanese Asian female who doesn’t speak Japanese might be in trouble when you visit the bath. To be honest if the facilities are great, I think it still worths a try, but it is not. The shower area is not clean and the floor felt so soapy. There are only two indoor and one outdoor pools which are equally hot, so most of the customers only stay for 15 minutes and have to go asap and it was too stuffy. I had visited another bath/onsen nearby, that was a very local one but with cheaper price, better staffs, more pools and cleaner facilities. They don’t speak English too but we can communicate without any problem. We even ate dinner there! I hope people can see this before going Fu-Fu-no-yu as they may simply ruin your mood and it’s not worth it. AVIOD THIS PLACE! You have better choice out there!