Namba Marui — Attraction in Osaka

The tax refund counter staff who speaks vietnamese is very rude. I bought something in the mall and wanted to do a tax refund. One thing I notice in Japan is that people don't know how tap to pay work. I have several counter staff members who told me that tap to pay won't work with my phone. But every time I've told them to try, it works.

This staff apparently is the same, thinking that it doesn't work. I try to explain to her and try to tell her to try. I have an overload of cash, and I don't want any more cash. She would not let me try and showed me her frustrated attitude. She asked for my card, so when I realized she won't even let me try, I took out my card and gave it to her. Just while I gave her my card, she told me now I have to give you cash. I asked her, "Then why did you need my card from the first place?" She then said that next time, when I ask you for the card, you need to give it to me right away". I was speachless, and I told her I never said I don't have the card but you just made the decision for me and blame on me that I didnt give her my card (I was only there for 3 minute the whole process).

This staff have a lack of knowledge in how tap to pay work and have a close mine in trying new things. She also shows her rude attitude and blames the customer just because she has a lack of knowledge in her job. Everyone in the mall is so nice, but it sucks because the final and the last step in the tax refund counter got their customer...

Highlights of Namba Marui

✅ Fashion & Accessories • A diverse selection of Japanese and international fashion brands. • Trendy clothing, shoes, and accessories for all ages and styles.

✅ Beauty & Cosmetics • Popular Japanese skincare and makeup brands. • Duty-free shopping available for international visitors.

✅ Dining & Café Spots • A variety of restaurants serving Japanese and international cuisine. • Cozy cafés for a quick coffee break or dessert.

✅ Entertainment & Lifestyle • Bookstores, character goods, and lifestyle stores with unique Japanese products. • Anime and pop culture merchandise perfect for collectors.

✅ Tax-Free Shopping • Many stores offer tax-free services for visitors from abroad. • Simply show your passport when making a purchase over the...

0101 Namba Marui is a mall with several department stores, restaurants, Toho Cinemas and where several events are held aimed at the Japanese public. It's a mall like any other in the world with the difference that here you can find a lot of things that you only have in Japan. Prices vary a lot so go with a full wallet. The location is easily accessible as it is right next to the grandiose Namba station. Have...