This hotel is not for Europeans or Americans looking for the same comfort at home, it does not even meet the comfort found in Europe or America and it can really become a problem in your stay .

Negative points :

• The basic room of 15 m2 or you can do only 4 steps in your room and the low ceiling that will make you become claustrophobic if you are used to living in large spaces.
• No kettle in the rooms, only free hot water on some floors. No microwave oven in the hotel.
• Plastic bathroom that looks like an airplane cabin and that must close of course because the steam of the shower sounds the alarm. It's really not pretty and uncomfortable.
• No high voltage electrical outlet so with a ground connection in addition that would connect a straightener or hair dryer, so the beauty devices are unusable.
• The bedding is very firm, and in the basic room there are only two small cushions uncomfortable.
• No closet, and little room for the suitcase.
• Wifi, the evening becomes a nightmare, it becomes unusable because it is slow.
• No windows open, we can not breathe the air outside, I slept in many towers in the places of the world where I have been and I could always open a little window even to even higher floors.
• The air conditioning being a heater does not work well, a blow is hot, a blow it is less and it is noisy.
• There is an air purifier that lets loose very cold air and if you are chilly you will feel it.
• There is no light reading and the lights are two choices, light that is not enough to read or the big lights on the ceiling that are aggressive and unpleasant.
• I took a ranking in a room of 30 m2, which has no closet too, no windows that open, and a sofa very uncomfortable plastic, not even the leather of poor quality but of the plastic.
• A very dusty room because of the air conditioning.
• The sink water is either too cold or too hot.
• I got a room upgrade in a room of 30 m2, which is already better, the sofa is plastic, not bad leather but plastic and very uncomfortable. He still does not have a cupboard and kettle.
• Even on the 23rd floor, it's very noisy, I hear a lot of urban noises.
• Elevators are not secure, anyone can go upstairs.

Good points :

• The location is perfect, east entrance to Shinjuku station, there is nothing missing in the neighborhood, the neighborhood is very lively.
• The staff is very friendly, he speaks very good English which is rare in country, and does everything to satisfy.
• The rooms are clean despite their discomfort.
• If you have a room facing west, the open view of West Tokyo is beautiful, the sunrise every morning too.
• The breakfast buffet is very provided with all types of cuisine. But the local delicatessen is inedible for Europeans and Americans who are used to authentic sausages.
• There is a McDonalds near for those who like me do not adhere to local food.

If you are European, this hotel looks like a two star, if you are American, it looks like a 3 star but with no real conditions of comfort found in the West. I advise you if you want to keep the same comfort as in the West to go in the chains Hilton, Hyatt and Accor Hotels because the Japanese hotels are not strong in hotels and therefore it does not meet our western standards.

I compare this hotel to a comfortable 50m2 modern apartment in central Paris, and Hilton, Mercure, Novotel and Hyatt hotels in America and Asia that I often do. To give you an idea of ​​what kind of comfort I compare and I give my opinion.

This hotel is not for Westerners. I wish I had been to the Hyatt and it was already too late.

9 nights stay.