RHB Bank Taman Mount Austin — Attraction in Johor

Terrible waiting line especially when you are dealing with the customer service. They are applying the appointment system (if I am not mistaken, the front officer said there is an appointment or not) & if you are the walk-in customer, you need to wait a very long long time bcoz some of the VIP customers or by appointment will cut ur line, I came at 3 pm (walk-in customer) & waited for 1.5 hours till my name was called by the CS officer.

I suggest the branch needs to apply the waiting queue system for any businesses related to the customer service department.

For the front officer (the male with the spectacles), I'm also a worker. I know the stress when dealing with a lot of people. When the customer is asking for the pen or anything, please respond with...

Super slow services from the bank staffs. Keep asking customer to sit and wait. Just doing a very simple task also took ages. Really not recommend this branch. I think this branch only suitable for people who doesn’t rush and have plenty of time to sit here and wait. A lot of customers sitting here and wait, if the efficiency of the staffs elevated for a bit , the customers won’t need to expose in this indoor environment with the danger of exposing ourselves...

The staff there are incredibly welcoming and always greet you with a smile. Find Miss Ulyaa or Miss Shamala and they go out of their way to make you feel comfortable and provide excellent customer service. It's such a refreshing experience to be in a bank where the staff genuinely cares about your needs. I highly recommend this bank for anyone looking for a friendly and welcoming banking...