Regrettably, my stay at this Hilton property fell short of expectations. The water temperature in the shower was lukewarm and the pressure was lacking. Additionally, the WiFi coverage, especially in rooms, was notably poor, requiring a visit to the lobby for connectivity. The connection is often lacklustre with random disconnects being normal in the rooms. The internet is around 1mbs for download according to Ookla when I'm in the lobby, only good for basic web browsing and the occasional YouTube video, for calls it's best to be in the lobby as it seems the signal drops randomly when you're in the rooms. The rooms are clean, though the views aren't that great. It is pretty loud during the night as many people around here host parties. The staff was attentive and the rooms were what you'd expect from a three or four star hotel in the states. Although this is one of the better hotels in the area, the management seemed uninformed, they lacked awareness of basic policies for Diamond members. We experienced a prolonged wait for a room upgrade, as the manager incorrectly believed Diamond members were entitled to only one upgrade, whereas we should have had two.(the general manager sorted it out within 20 minutes) Furthermore, discrepancies between their booking system and the app almost resulted in a $40 extra charge(since the app has better deals especially for those with diamond membership). Despite the staff trying their best with the service, the overall experience was marred by management's lack of knowledge, the unsatisfactory wifi connection, and the presence of tiny mites in the room's carpet. The gym was small with only weights up to 25lbs, a cable machine, two treadmills, and a bike machine. The gym lacked any equipment for legs. For those seeking a nice workout, this is not the place, it's only good for cardio. This, unfortunately, stands as one of the most disappointing Hilton experience I've encountered in Latin America. It seems as if the management doesn't care for any of the complaints of guests. For the price, and considering the local hotels in the area, this place is like an oasis in a neglected part of Peru, but for those who expected more, especially for 110USD a night, there leaves a lot to be desired.