"The entrance of desillusion"

Disclaimer: We did not get to experience the ´illusions´ in the house. Only got up to a strong desillusion at the entrance.

But since hospitality is part of the total package for a tourist attraction, I wanted to share our partial experience, below:

After waiting in the queue for 20minutes, we(2adults, 2kids) were next in line to enter. At that point, it suddenly started to rain very, vèry hard, accompanied with strong gusts of wind and ligtning/thunder.

I kindly asked whether we (and the 4 other brave people still queuing behind us) could shelter/continue queuing in the merch shop, which is also the entrance area. This was denied 'because it would be too cramped'.

I can understand the legal/insurance issues involved in admitting too many people in at the same time, but... 1) there was ample room in the merchandise shop, 2) it was an exceptional situation - storm outside - and 3) chances of an inspector popping up from that tempest seemed slim...

After some discussion, we were reluctantly allowed to stand in the entrance door opening to try and keep ourselves semi-sheltered while queuing.

After another 5 mins of waiting there uncomfortably -like sardines in a can-, we were even 'asked' to 'get out of the door opening' so that it could be closed in order for their airco to work. In other words: "Bye! Go away and enjoy your trip through the stormy, pooring weather!"

Dismissing a family with 2 young children in such a heartless manner and such a context is, in my opinion, a really harsh thing to do. Made us feel like being treated as sh*t.