This hotel is advertised as 4 stars, but I think that is a bit generous. The welcome upon arrival is great. The staff are lovely, the entertainment team are wonderful. With regard to the dining, the food in the buffet restaurant is lovely and lots of choice for salads, great cheese station, plenty of breads etc. Fresh meat griddle area with chefs who cooked meat or fish for you while you wait. Although not a huge amount of choice if you are vegetarian or vegan as the food is never labelled with ingredients or vegetarian or vegan symbols. The desserts were also very lovely. The food can be bit repetitive, but what would you have the hotel do? They don’t throw the food out if it is perfectly good, they will try to make something with it the next day. The Italian a la carte is lovely, and AI (All inclusive) guests can dine there once a week. The hotel itself is definitely in need of redecoration and a refurb as it is in places tired and tatty. Wallpaper peeling from walls, scuffed doors and skirting boards on the room corridors. We have stayed at this hotel a few times and have now noticed cutbacks which I am convinced are going to affect the star rating of this hotel. For example, gone are the fresh bottled water either still or sparkling that was previously available at mealtimes and at the bar area. Now it is decanted into reuseable glass bottles from a water machine and brought to your table. The water can sometimes have a strange taste and most of the fizz is gone. There is absolutely no heating in the rooms which is a shame as although the weather here is good all year, in the winter it can get cold late evening or when you are getting dressed for dinner. The thermostats were there, but they had obviously been disconnected. The safe in the room now has a charge of 25 euro. On the plus side we had a nice room (not 4 star no way) but which was kept spotlessly clean by our lovely hotel room attendant. Most rooms do look out to the sea, with some having a view over the road out the front. My room itself, however, was again in need of an uplift. The shower pressure was poor, and the temperature fluctuated during busy times, i.e. before dinner. |The weather is of course 90% guaranteed to be great, although in the winter the days are obviously shorter, so sunbathing between 9.30-5.30. This brings me to the pools. There are 3, 2 of which are unheated, so no one hardly using them in December as they were freezing! The third pool is heated and was a lovely temperature so gorgeous for swimming. Plenty of water aerobics and exercise classes too if you want to participate. A well-stocked gym poolside is a nice touch as its not tucked away in the hotel. Yoga classes were held in there as well. On the subject of swimming, you have to leave a 20 euro deposit to obtain a towel on arrival. I accept that they don’t want people taking the towels home etc. However, I think that the practice of charging you 1 euro to change a wet towel for a dry one, is ludicrous and petty considering the thousands spent on the holiday. All exercises and sports activities and classes are free. Having said that, the equipment for the sports and exercise is in real need of refurbishment and in some cases replacement. The uneven pool table needs the worn baize replacing, the cues were warped or broken. The dartboard was falling apart. The table tennis bats fit for the bin. |They do a gala dinner for Christmas day and NYE but ask that you reserve a table for the gala entertainment. This reservation comprises you buying a bottle of drink which is then allocated to a table for 2 people. That’s all fine until you see the price list – even for AI guests, no one is exempt….wait for it, are you sitting down? a bottle of cava 45 euro, vodka or spirit 80 euro, house wine 26 euro! As there were 3 of us, we were asked to buy 2 bottles as we were expected to reserve 2 tables! Shocking and a total rip-off. Craziness! A lot of very unhappy guests.|Overall, we had a wonderful time and met some lovely people. It is a shame about the negative points raised, but I have tried to be fair in my comments. We will go back but we will not be attending any more Gala nights at those prices! Especially, when we are all inclusive. |.