To start the room is tacky in design compared to the pictures we had seen online when booking the hotel, The cleaning is not even mediocre there is still plenty of dust and dirt around the room, The shower drain is loose and on our first night i had tripped into the wall, The flooring in the shower tray has chipped as seen in pictures below, The mini bar prices are extortionate for the amount you get, It says all soft drinks and yet the only drinks available in the fridge are water and alcohol and as someone who doesn’t drink its not very handy.

The bed is stiff and the pillows are uncomfortable, its not like the covers are nice to the touch either. the curtains are a tacky pattern which are displeasing to the eyes, The balcony railing is not sturdy in the slightest i nearly fell leaning on it. The balcony door has a 3 inch lip which i had caught my feet on multiple times. the toilet space is made for people under 4ft apparently because as a 6ft male i have to sit sideways to be able to use it. the bed sheets were stained not by much but you could still see them.

On the first day at 10:07am I was taking a shower and room service walked straight in without knocking then again later in the day roughly 14:00 walked in without knocking not understanding when i said we did not need a clean.

The noise from the hallway starts at 17:00 and doesn't stop until around 03:00am. This includes drunks shouting, people slamming their doors, Shouting from the street, loud talking from neighbouring rooms.

There are scuff marks on the walls and somehow the ceiling, the curtains have holes in them. the chairs provided in the room have stains on them as well as the sliding doors being put in upside down which provided me with a good laugh.

Although their faults with the room the reception staff seem friendly and keen to help however when we asked where the indoor pool was the male receptionist had given us a look as though we were stupid. The “indoor” pool is a outside pool with a couple metre’s of cover and at that it wasn’t all that special.

Had discussed the shower with reception and we are currently waiting on a technician to come fix it. The shower had broken, you could not switch between the hose and the over head as the switch had broken.

The “good views from your rooms” is what attracted us to the hotel and yet were looking directly at a tree and what looks like a slumlords dream across the road.

For someone who loves mallorca i will never visit palma again as this has completely sullied my views on the area.

The only good thing about the room is the smart TV.

Looking at other reviews it seems the hotel like to pin most of the blame on the customers i agree with the hotel for some of the complaints as it is just human stupidity but the accusations against them that should be taken seriously are almost laughed off so wouldn't be surprised if this never sees the light of day

Picture included were taken on 16/07/2024.