16 Dec 2024 Lunch buffet

Dear Marriot Hotel

Today I had joined lunch buffet since I was very hungry. I first with to the hostess table and I said I want to have Ala carte and I informed her that I am going to the terrace (next to the pool) I was waiting with my Fiancee and waited for few minutes for the menu since I did not get the menu I decided to go to the lunch buffet.

After joining the buffet I was not escorted to a table which is not a problem at all...but it's basic of hospitality. And then I went all around the buffet to check the buffet which was not refilled and I thought they will do it promptly but when I started to go to salad section it was not filled and also the others. And then I came to the table with a action counter salad and a deep fried items and the manager approached and asked me if I want anything and I told I want some warm water and he brought it. Best thing is he did not even check the water jug which had a pice of tomato and I showed him and he did not even replace my water but still I kept calm and to him that I need a sparling water since I did not feel comfortable drinking that water. He brought me a bottle of water and since he did not open the bottle I open its and it spilled on the table in front of him and I said sorry the I spilt water on the table and he smiled and he left, I thought he would at least clean the table for me but he did not. Still I kept silent and we went to bring us some mains and which we was not surprised to see the table was not cleared for our mains. And still we kept calm and we ate and then we went for our deserts and the when came back to and again not surprised the table with our starter plates,soups and mains were still on the table, since I did not have space to keep my deserts on the table I had to do my our table clearance and took it to the manager and gave him because all managers are busy in their phones and busy talk to each other with staff.

I very politely asked a service team member that I wanted to talk to the manager and he was there in front me and he informed the service team guy that he will be back in 5 mins and he walked away first and then he decided to come and speck to me. I explained to him about all his mistakes in a very polite manner and then told him to bring my bill and that was correctly done with out any problem since it was money. As a courtesy did not even offer the water on the house. I am not asking anything free here would have at least be happy that they tried to do something. Which here by I state that the poor training to managers and staff and also I was very unsatisfied of the service. Next is food it's is totally waste of money. There was 2 chicken curry's and they call it a buffet spread. This hotel need so serious consultation. I know I would have looked like a very poor looking guys because of my clothes but I always join like this. Service should be same regardless what appearance is.

Please do good training for the staff. The place is very beautiful and please make use of the property and the ambience.

Overall I will not recommend to anyone and I and very disappointed and feel very disrespected. I will come back just to check if these things have changed and improved. All the best 👍