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Pizza Hut - Union Place

Sri Lanka Western Province ColomboPizza Hut - Union Place

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I recently had the opportunity to dine at Pizza Hut Union Place, and overall, it was a good experience. The atmosphere of the restaurant was pleasant, and the food tasted delicious. However, I feel that the dining experience could have been even better if the staff were a bit more polite. While they were efficient in serving the food, their demeanor lacked warmth and friendliness. It would have been nice to receive a warm welcome and feel more appreciated as a customer. Despite this minor setback, Pizza Hut Union Place still offers a good dining experience, especially for pizza lovers. The quality of their food and the pleasant environment make it worth visiting. If the staff could improve their customer service skills, I believe this place would be even more enjoyable for diners.

Lesley GunasekaraLesley Gunasekara

00

Finally properly getting to review Pizza Hut. Been eating it for years now but yes.. never bothered taking the time out to review. To be honest, I love Pizza hut compared to any other brand in the same category of food. But their issue is same as the others… Consistency is never there, there are days when their pizzas are good but I have to make it a point to tell them this. But it gets frustrating to do it all the time. The social media campaigns and pictures are what the usual pizzas should look like, given the price of the pizzas. But however, it never is. The cheese is also not enough at times and the stuffing is not that great. Lets rate now….My usual orders are the following and I am going to rate the dishes next to each one. Hot butter cuttlefish pizza: Flavor is 8/10 Stuffing & quality is 4/10 Chicken Hawaiian Pizza Flavor is 87/10 Stuffing & quality is 2/10 I have literally counter.. on a personal pan pizza there are 4 cubes of pineapples…. JUST 4 On a large there are close to 15… which is nothing for a pizza that people want pineapple on 😊 Hot and spicy pizza Flavor is 9/10 Stuffing & quality is 5/10 (If anyone remembers the outlet that served slices at Liberty plaza and cresecat.. you know that this is not the same any more… Come on guys… stand out and keep up to your reputation. Cheese lovers Flavor is 7/10 Stuffing & quality is 4/10 Chicken Lovers Flavor is 8/10 Stuffing & quality is 7/10 This was the first time I ordered it and given the number of toppings it came well… Double chicken and cheese Flavor is 8/10 Stuffing & quality is 8/10 The only one that stood out… Now no longer available on the menu…. ☹ The marketing team needs to work on the discount voucher if the survey is done. You make it impossible to do it to get the 20 % discount and when we do complete it we are to retain the old bill till the next time we order… send an SMS or something guys come on. Overall Pizza hut can be the best of the best.. However unless a proper survey is done and the feedback is listened to and the steps are taken to maintain good stuffing and consistency you are going to loose clients. Look forward to hearing back from pizza hut on this for any further concerns.

Nanshad DaruwallaNanshad Daruwalla

10

I have ordered at 8:33 pm at union place outlet via pizza hut website and it was shown 9:03 pm as delivery time on the e bill. I got a SMS at 9:21pm saying " your order has been delivered". But , still it was not delivered. At 9:24 pm I called customer care and complained. They said it's on the way and. Finally delivery person called me at 9:38 pm and asking where to come ? I clearly mentioned my location when I ordered it. I told him to cancel the order. Very worst service ever seen. Pickme orders are even faster than your filthy orders. Last time when I tried dominos it was super fast. The irony is no one has called me yet even I was told by the customer care agent that I will get a call from union place outlet to talk about this issue.. unfortunately no star rating is not possible.. 👎👎

Ravi RoshanRavi Roshan

00

Pizza Hut has some of the best pizzas specially Tandoori chicken pizza and Hawaiian chicken pizza was awesome and they have large varieties of pizza. What i like about pizza hut is the service you get its top notch, people working here are friendly and the service is fast that is why pizza hut is the go to place for pizzas. Inside the atmosphere and the ambiance is really good, the design of the seating layout is really good. Overall a highly recommend place to go and enjoy some of mouth watering pizzas.

Yoonus HussainYoonus Hussain

10

I always prefer Pizza hut for delicious and juicy pizza. At their Union Place outlet, the staff is very friendly and served us well. We actually went to get pizza for an online offer for which they offered free one to one large pizza. The offer was only for take away. But they allowed us to get the offer and dine in at the venue. That was very nice of them. The atmosphere is spacious and pleasent. Could recommended if you are looking to enjoy pizza in a nice and calm location in town.

Gayan MadusankaGayan Madusanka

10

Came here with my brother to taste their new addition MELTS. but really it not tasty as social media influencers informed. Just anothe average product from Pizza hut about it taste okay and you can enjoy all bites. Waiting time was too high. You need to wait untill some waiters to come and get your order and you need to wait to get your order to the table and you need to fait for the waiter to get the total amount and you need to wait for the payment confirmation and receipt.

Irshad JMIrshad JM

00

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Overview

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(2K reviews)$$

Phone

+94 117 729 729

Call

Website

pizzahut.lk

Visit

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