Pizza Hut - Union Place — Restaurant in Colombo

Finally properly getting to review Pizza Hut. Been eating it for years now but yes.. never bothered taking the time out to review. To be honest, I love Pizza hut compared to any other brand in the same category of food. But their issue is same as the others… Consistency is never there, there are days when their pizzas are good but I have to make it a point to tell them this. But it gets frustrating to do it all the time. The social media campaigns and pictures are what the usual pizzas should look like, given the price of the pizzas. But however, it never is. The cheese is also not enough at times and the stuffing is not that great.

Lets rate now….My usual orders are the following and I am going to rate the dishes next to each one.

Hot butter cuttlefish pizza: Flavor is 8/10 Stuffing & quality is 4/10

Chicken Hawaiian Pizza Flavor is 87/10 Stuffing & quality is 2/10 I have literally counter.. on a personal pan pizza there are 4 cubes of pineapples…. JUST 4 On a large there are close to 15… which is nothing for a pizza that people want pineapple on 😊

Hot and spicy pizza Flavor is 9/10 Stuffing & quality is 5/10 (If anyone remembers the outlet that served slices at Liberty plaza and cresecat.. you know that this is not the same any more… Come on guys… stand out and keep up to your reputation.

Cheese lovers Flavor is 7/10 Stuffing & quality is 4/10

Chicken Lovers Flavor is 8/10 Stuffing & quality is 7/10 This was the first time I ordered it and given the number of toppings it came well…

Double chicken and cheese Flavor is 8/10 Stuffing & quality is 8/10 The only one that stood out… Now no longer available on the menu…. ☹

The marketing team needs to work on the discount voucher if the survey is done. You make it impossible to do it to get the 20 % discount and when we do complete it we are to retain the old bill till the next time we order… send an SMS or something guys come on.

Overall Pizza hut can be the best of the best.. However unless a proper survey is done and the feedback is listened to and the steps are taken to maintain good stuffing and consistency you are going to loose clients. Look forward to hearing back from pizza hut on this for any...

Our overall experience was very bad. We had to stay more than an hour to get our drink, appetizer and d main meal(all three food items were served after one hour). The pizza was not that warm and the person who took our order didn't even care to provide cutlery. We also ordered a lava cake for dessert and the person who brought the food asked if it's ok to bring the cake when serving the appetizer, drink and d main meal as there is a chance to miss the order. We refused as this is not how lava cake should be eaten and we requested it to be served once we are done with the main meal. Also if they can't handle the orders then we should have been informed at first so that we would have left the place without ordering in the first place. After finishing the main meal we had to wait almost 1hr to get the dessert. For all these inconveniences they never cared to even apologize properly. We actually came to this place after 6 years while we were visiting Sri Lanka as we loved this place back then. But with the recent experience we decided that was not a good choice. Have to highlight the...

I'm a regular customer at pizza hut.. I'm very ashamed to say that.. when I being to mawanella pizza hut branch this week (16.05.2023) for dinner with my wife. I wasn't a happy customer as before What I would like to inform you that.. their charge me over 300 ruppes or more then that for the service, which I'm not willing to pay off why the reason is I don't find any good customer service or any other services at mawanella pizza hut.. the air conditioning was turned off, even the staff at the front desk who takes the orders he was not able to explain the menu and the offers which was available by that time, the hand washing aria was not clean probably, there was no tissue available by sing or by the dinner table, they were not even offer me classe of water while we were having our meal I had to ask my self.. if you guys expecting us to pay the service charges you must be provided all good services as we expect otherwise you should ask the guest whether you willing to pay the service charges or not.. I paid the service charges for no any good...