From walking in to leaving, my experience at FLOW was mediocre. Our reservation didn’t exist despite having call logs to prove the reservation was made. We were asked to call the number back to ensure it was the right place (which I thought was hilarious).

SERVICE/ATMOSPHERE: We got seated at an awful location and when we asked if we could be moved, they said this was the only seat not reserved, as if somehow it was our fault for not THEM not having our reservation. Throughout the night, it was hot, other guests were clearly sweating and the AC was dripping onto my friend. There was a live band playing by the exit and music from the speakers in the restaurant at the same time and it was so bothersome. Our water was never topped up and sometimes plates were taken when we were still eating from them.

DRINKS: They were serving eggnog in small glasses with a stick of cinnamon inside. It was watery and lacked flavor, just tasted like milky cinnamon water. We were told there were free flowing cocktails - arrack based apple cocktail, arrack based strawberry cocktail and black currant iced tea. So two cocktails that tasted like it had no alcohol in it and like it was made using KIST juice bottles. Still potable so we drank them. There was a king coconut and lime shooter that tasted like cold water with a drop of lime.

FOOD: The rolls in the bread section were good. Why the butter was served in smalls molds on ice is beyond me, the butter was so soft because of the heat. It would have been way more conducive to have butter in their tiny packets submerged in ice water (which I’ve seen Hilton do before). The roast meats section had “slow roasted pork loin” which was such a let down. It was dry and fell apart in your hands for all the wrong reasons. Even the roast chicken was very dry, I could pound on it with my fork and not make a dent. There was no jus or gravy to go with either meat, just chili flakes and Parmesan? What am I supposed to do with that? The Hawaiian chicken salad was nice. The potato salad was mediocre, many pieces of potato were extremely hard, like they weren’t boiled right. Seafood dumplings tasted great but they came in individual differently shaped ramekins so you couldn’t take a lot onto your plate. If you took the dumpling off the ramekin, the bottom of the dumpling was stuck to the dish. The egg fried rice was good but nothing to write home about. The Mongolian beef has so much potential to be fantastic, but there were giant pieces of beef here and there that were chewy and tough to eat. The tempura prawns were fabulous! The Indian section was great, the naan was soft and the butter chicken masala was very very good.

The desserts were also not that good. Chocolate cake, dry. Chocolate brownie, dense and dry. Red velvet cake, dry and tasteless. There was caramel pudding (watery and tasteless) with fruit on top and the fruit is FROM A CAN, you immediately taste the fakeness to it and let’s say the pudding was bearable to eat? The fruit ruin that. There were several other desserts that just didn’t look appetizing, bright colors and sprinkles and pieces of scraped chocolate do not make up for a bad dessert. The cheesecake and apple strudel were the only two good desserts. Maybe do less desserts next time and focus on perfecting those few instead of pumping out varieties that taste like nothing.

I’ve eaten at Jaic Hilton before and very recently ate at the buffet at the Hilton Residences and they’ve far superseded the experience I’ve had with FLOW. If you’re an affiliate of Hilton, I would think it’s important your standard is through the roof. This was quite a disappointing meal, especially for 7200/- pp I would not pay my own money to dine here again.